Earnin

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Earnin

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About Earnin

At Earnin, we’re making money work in a way that’s fair’s good for everyone. Together with our community, we’re creating a future based on what’s possible rather than the way it’s always been done. That’s why we let people get paid when they want.

The pay cycle was built for a time when everything was done manually. Now, we can move money at the touch of a button. So, why wait? If we stand together, we can transform how money works. If we help each other, we’ll all succeed.

Earnin Support & Customer Service

For assistance, you can contact our support team either in-app or by emailing [email protected] Support is available 24/7 and will typically get back to your message within a day.

Earnin Reviews

3.4

Out of 5 stars
(136 Reviews)

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Earnin
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Thursday, June 28, 2018

great app

0 of 2 people found this review helpful.

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from Rex healthcare

Thursday, December 28, 2017

My son uses the app and showed me how to use it. I had trouble verifying my bank at first but eventually it verified and I am a very happy customer. Their support team answers me within an hour and Its not some automatic message because of the questions I ask. I love this app and I recommend it to anyone that is in a small bind and need help until payday. The negative reviews on here are a bit much and im not sure why you guys had a bad experience. Its been good to me so far

Response from Earnin:
02 July 2018 at 11:36

Hey there, Tenesha! With being a newer start-up company, there were a few bumps in the road at first, but over time we've completely overhauled the app, and deployed some major improvements to make sure we could offer everyone a great experience. We love hearing your positive feedback, and we're happy to know you've enjoyed the app for quite some time now. Feel free to reach out anytime if you need help or have any suggestions on how we can improve. You can reach us by emailing [email protected] Wishing you the best!

8 of 11 people found this review helpful.

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from USPS

Monday, October 23, 2017

Great app, I just have an issue with reconnecting to my bank every other day. Then there is another 1 to 2 day period for bank verification. I've had it a week and my bank has been verified at least 4 different times. Would love a fix for that.

Response from Earnin:
02 July 2018 at 11:18

Hello Shaun! We've deployed quite a few fixes since you posted this review, so you should be set now. However, if you do still seem to be having any troubles, please let us know. You can reach us by emailing [email protected] Thanks!

8 of 8 people found this review helpful.

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from Evans

Tuesday, November 22, 2016

I’ve used this app for two months now, and while it does do what it advertises it does there are still some bumps they need to fix. The first time I used it the money was in my account within a few hours, but then when it came to take it back out (a few weeks later) they said the card was invalid… even though they had no problem depositing the money with the same card. Eventually they got it to go through but it took a few weeks. THEN when I tried to use it again it says the account isn’t verified… IT’S THE SAME ACCOUNT THAT WAS USED THE FIRST TIME. So my account is on “hold” while they re-verify my bank account info. If they are going to do this every month it’s not worth the time and aggregation.

Response from Earnin:
28 June 2018 at 13:42

Hello Tricia! We're very sorry to hear about the negative experience you had. We've made some major improvements since you posted this review, and we'd like to invite you to try us out again if you haven't used us recently. We'd love to get your updated feedback and provide assistance. You can reach us by emailing [email protected] so we can chat and help. Thank you!

68 of 82 people found this review helpful.

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This page was last updated 09 December 2018 15:38