Earnin

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Earnin

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About Earnin

At Earnin, we’re making money work in a way that’s fair’s good for everyone. Together with our community, we’re creating a future based on what’s possible rather than the way it’s always been done. That’s why we let people get paid when they want.

The pay cycle was built for a time when everything was done manually. Now, we can move money at the touch of a button. So, why wait? If we stand together, we can transform how money works. If we help each other, we’ll all succeed.

Earnin Support & Customer Service

For assistance, you can contact our support team either in-app or by emailing [email protected] Support is available 24/7 and will typically get back to your message within a day.

Earnin Reviews

3.4

Out of 5 stars
(136 Reviews)

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from Burlington

Monday, December 3, 2018

This app has helped me so much, I can’t thank the creator enough! It’s also nice that I get to tip, giving tips is showing appreciation! I try my best to give the accurate tip to help others!

3 of 3 people found this review helpful.

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from Clayton fixture

Wednesday, November 14, 2018

It was very helpful at first however ended up a bad thing when they increase your daily amount you guys don't know what you're doing for people is horrible especially people that live paycheck-to-paycheck you should not you have to turn around and keep borrowing from them and get stuck in a loop my power almost got cut off because of thisu thanks a lot earnin

2 of 10 people found this review helpful.

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from Walmart

Monday, November 12, 2018

Excellent customer service. They always answer my questions with as much detail as possible regardless of how many I send. Had a max of $250 but forgot to update my new banking information and missed a $50 payback and got dropped back to $100. Completely my fault. Would like to see a higher max but other than that, 5 stars!

3 of 8 people found this review helpful.

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from Medical

Tuesday, October 9, 2018

I love this app. The fact that you can borrow money and determine how much of a tip you want to pay is the best. When money is tight and I can only afford a few dollars it's ok and when I have a little more cash to give I try to help others. You get your money at lightening speed!!!!

11 of 18 people found this review helpful.

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from Dermatology Inc

Monday, October 8, 2018

Love this app! It has helped me get through some rough times between pay periods. Customer service and cashing out has always been great for me! Thanks Earnin!

9 of 15 people found this review helpful.

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from LashGroup

Friday, September 21, 2018

Love it

2 of 14 people found this review helpful.

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from Kent Center School

Monday, September 17, 2018

This has been a great way for me to get the occasional advance when I fall short during the month. I’m a mom with two kids and dealing with two chronic illnesses which requires many co-pays for appointments and medications. While I try to budget for these things, it doesn’t always work out perfectly, especially when an unexpected expense comes up. It’s nice that I have a bit of a cushion that I can use instead of having to dip into my emergency savings.

Response from Earnin:
20 September 2018 at 07:12

Monica,

We know how expensive appointments and medications can be, and how they can especially be unexpected at times. It warms our hearts here at Earnin that our app is able to help you and your family out in such a beneficial way. Our brand team would love to hear more about you, you can send them an email to [email protected] to chat with them. Thanks so much for taking time to leave us a wonderful review, and we wish you all the best!

Thanks,
Earnin

3 of 13 people found this review helpful.

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Tuesday, July 3, 2018

Im so excited to finally be set up!!

Response from Earnin:
20 September 2018 at 07:08

We're excited to have you join our community! Thanks, Line Lewis!

3 of 13 people found this review helpful.

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Monday, July 2, 2018

Claire provided fast results while emphatically walking me through the steps that , while alone, would have be misguided leading me on a journey to Grief Street. Thanks for the,, CLAIREfication!!!!

Response from Earnin:
20 September 2018 at 07:08

Wooh! So happy to hear! Thanks for your review, Demetrius! ??

2 of 10 people found this review helpful.

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Monday, July 2, 2018

I love the fact that it I need a little cash before payday for unexpected expenses like medication or something like that.

1 of 9 people found this review helpful.

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Sunday, July 1, 2018

Love this app, very helpful when needed

1 of 7 people found this review helpful.

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Sunday, July 1, 2018

I was suspicious when I first heard about this company because it sounded too good to be true. You need a little extra cash before your check for an emergency and you can get it at a reasonable cost? Yep. It's true and this company is great and I've had NO problems. I don't need their services every single week but the times that I have used them it has been perfect and I have no concerns. They're great!

15 of 18 people found this review helpful.

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Sunday, July 1, 2018

I love this app! I was able to pay it forward with my tip and received such loving thanks. It feels good to help my fellow people. XOXOXO

7 of 11 people found this review helpful.

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Sunday, July 1, 2018

Renzi was able to assist me quickly and resolve my issue. She is excellent! I love Earnin! It has helped me when I have been in a tight spot. This app is a god send!! :)

4 of 6 people found this review helpful.

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Sunday, July 1, 2018

This app has really helped me in time of need. The only down fall is that they limit you for $100 but that’s really understandable. They want to make sure they have enough for everyone that uses it. And the tips you add are helpful too. Thank you Earnin!

6 of 7 people found this review helpful.

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Sunday, July 1, 2018

Omg where do I start they are above amazing you guys are life savers

5 of 10 people found this review helpful.

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Sunday, July 1, 2018

This app really helps when I'm in a bind

8 of 11 people found this review helpful.

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Sunday, July 1, 2018

Being indepedent in Chicago is hard but Earnin made my life stress free. Im so glad I saw their ad in Facebook last December (2017) and immediately joined. Thanks guys! Cheers!

1 of 3 people found this review helpful.

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Sunday, July 1, 2018

Their customer service is quick, positive, and very helpful.

0 of 2 people found this review helpful.

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Sunday, July 1, 2018

Great

0 of 2 people found this review helpful.

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Sunday, July 1, 2018

LOVE Earnin!!!!

1 of 5 people found this review helpful.

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Sunday, July 1, 2018

HIGHLY recommend this service. Prompt response from customer service with ANY questions or concerns you may have. I've had an issue from this company with regard to receiving earned funds prior to my scheduled Payday. Ten star service ??

1 of 2 people found this review helpful.

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Sunday, July 1, 2018

I have been an Earnin member for a few years. This service in invaluable and has helped me get through many instances where I needed my pay before payday. Further, their customer service is fantastic. They reply in a timely manner; even on the weekends. Yes, I have had issues with cashing out, but most of those are due to my bank and not Earnin. For those who are considering this service; they are a legitimate service with exceptional customer service!!

2 of 3 people found this review helpful.

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Sunday, July 1, 2018

Great company ! They are always there when I need them and customer service is excellent.

2 of 3 people found this review helpful.

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Sunday, July 1, 2018

Great app and the customer service is right on point all the time. Thanks!!

0 of 1 people found this review helpful.

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Saturday, June 30, 2018

An aweaawe app and really helpful customer service .

0 of 4 people found this review helpful.

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Saturday, June 30, 2018

Great App and is very reasonable with helping you use money that you will eventually have. Quick deposits and a customer service support center with great people. I love using my earnin app. Saves my life sometimes.

0 of 1 people found this review helpful.

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Saturday, June 30, 2018

Earnin constantly saves my life. They’re amazing and such a brilliant idea as well as good thing they’re doing. Keep it up!:)

0 of 2 people found this review helpful.

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Saturday, June 30, 2018

I can’t wait how much payday loans try to charge an interest for let’s say $100 those companies and it up charging $150-$175 thanks to Earnin, I pay with Spare and is a fraction of the racquet I once had to resort to get help Between paydays

1 of 2 people found this review helpful.

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Saturday, June 30, 2018

I love this company!! They help me get thru day to day life emergency financial situations!!

0 of 1 people found this review helpful.

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Saturday, June 30, 2018

I love this app. Keep up the great job??.

0 of 1 people found this review helpful.

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Friday, June 29, 2018

Easy to set up and very helpful app, keeps ur mind at ease knowing that if your household needs something midweek and you have earned income you can borrow against your pay without losing money paying fees to borrow up to $100. Great idea thanks Earnin

0 of 2 people found this review helpful.

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Friday, June 29, 2018

Hands down most hospitable experiences out of any type of industry. Dianne and Renz were beyond helpful!

0 of 2 people found this review helpful.

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Friday, June 29, 2018

Helped me with a Super Power called Balance Shield. ??

0 of 1 people found this review helpful.

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Thursday, June 28, 2018

Very cool and useful App !

0 of 1 people found this review helpful.

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Thursday, June 28, 2018

Great service. Love the effort. This has helped me with my finances so much. Sometimes paycheck just doesn't come around fast enough to pay fixed date bills.

0 of 1 people found this review helpful.

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Thursday, June 28, 2018

The app is amazing and comes in handy so much ??

0 of 1 people found this review helpful.

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Thursday, June 28, 2018

wonderful app very helpful in your time of need

0 of 1 people found this review helpful.

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Thursday, June 28, 2018

Awesome really helps out in a bind

0 of 1 people found this review helpful.

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Thursday, June 28, 2018

We all find ourselves in a financial pinch at some point(s) in our lives. The ability to essentially borrow from our own earnings, without 300-400% interest for a traditional payday loan, is something that I do not take for granted. Earnin is doing every one of its customers a huge solid.

0 of 1 people found this review helpful.

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Thursday, June 28, 2018

Really loving the Earnin app it’s wonderful especially when u may need that extra bit of help..

0 of 1 people found this review helpful.

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Wednesday, June 27, 2018

Very helpful and responsive

0 of 1 people found this review helpful.

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Wednesday, June 27, 2018

Great help in everything. I recommend it.

0 of 1 people found this review helpful.

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Wednesday, June 27, 2018

They really are out there to help the working man. There really are no surprise fees. Please support them by tipping for good service.. Let's revolutionize the world. The customer service may take days when there's an issue so that is something to be awAre of, but they can be a total lifesaver and keep you out of payday loans.

2 of 4 people found this review helpful.

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Wednesday, June 27, 2018

So far loving this app.

0 of 1 people found this review helpful.

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Wednesday, June 27, 2018

Very helpful in time of trouble

0 of 1 people found this review helpful.

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Wednesday, June 27, 2018

Earnin comes in handy

0 of 1 people found this review helpful.

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Wednesday, June 27, 2018

Fast response.

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Wednesday, June 27, 2018

Very helpful and polite

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Wednesday, June 27, 2018

Every time I've had to contact them I've gotten fast and friendly service and my issue has always been resolved. The app is so easy to use as well. Very happy I found this company.

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Wednesday, June 27, 2018

Helps out if you're in a pinch or if you just want a couple extra bucks. Tech support is helpful and pleasant.

0 of 1 people found this review helpful.

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Tuesday, June 26, 2018

When your in hard place and don't have the cash Earnin will help you and have excellent customer service if rhere every a problrm.

1 of 1 people found this review helpful.

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Tuesday, June 26, 2018

Thanks Jenny for your quick response and for resolving the problem i was experiencing with the app.Thanks Earnin for all you do.

1 of 1 people found this review helpful.

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Tuesday, June 26, 2018

Helpful everytime

1 of 1 people found this review helpful.

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Tuesday, June 26, 2018

These guys are on top of their game. Super helpful when I needed them.

1 of 2 people found this review helpful.

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Tuesday, June 26, 2018

I love Earnin’! This is a lifesaver when you need some quick cash from your next check!

0 of 2 people found this review helpful.

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Monday, June 25, 2018

The future of lending is here! Join today! You will regret waiting!

0 of 3 people found this review helpful.

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Monday, June 25, 2018

This app is sooo convenient! I love it!

1 of 2 people found this review helpful.

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Monday, June 25, 2018

Had some issue and the rep who helped me was amazing! Thanks guys for the amazing service!

1 of 2 people found this review helpful.

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Monday, June 25, 2018

Quick response and helped me to get back on track with my earnings.

Thanks

1 of 2 people found this review helpful.

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Monday, June 25, 2018

This app does what it says, with it I am able to manage my money better and it has an awesome way of ensuring i never borrow more than
i need. in the rare occurrence there is a delay, the customer service staff are nice, prompt and diligent at solving problems.

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Monday, June 25, 2018

Love the app, the support is excellent.

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Monday, June 25, 2018

Earnin is a lifesaver!!! Because of this app I am able to avoid overdraft fees, buy groceries or gas in between paychecks, and help me when those unforeseen situations come up that I wasn't planning on. You tip what you feel is fair and it automatically comes out of your checking account on payday. Say goodbye to those expensive cash advances!!!

1 of 1 people found this review helpful.

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Monday, June 25, 2018

It's your money. Get it when you want it.

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Monday, June 25, 2018

I signed my daughter up for this app and it has been a huge help! We have received great customer service whenever we had questions or concerns!

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Monday, June 25, 2018

The app works well for me! Any problems that I have had they resolve.

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from Forza Inc

Wednesday, December 20, 2017

I’m sitting here reading these reviews and it’s blowing me away. I’ve been with Active Hours for months and while yes, I’ve had a few issues, they’ve resolved them quickly and correctly. Someone said nobody ever gets to a $500 cashout limit? I have. Their customer service has fixed any and every problem I’ve encountered and they’ve done it without any issues. The app works as advertised and the team really is top notch! Don’t let the negative reviews deter you, it really is a life saver!

Response from Earnin:
02 July 2018 at 11:30

With community members like you, we're bound to do great things together! We truly appreciate your support, Cory!

6 of 11 people found this review helpful.

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Thursday, December 7, 2017

I absolutely love the app, I think I saw it on Facebook...I must admit I was skeptical at first, but I haven't had any issues and I can max out up to $500. I was verified the very next day once I downloaded the app, it really came in handy when I need it and it was at "lightning speed." I have had nothing but a great experience with them!

Response from Earnin:
02 July 2018 at 11:29

That's music to our ears! Thanks for the support and review, Felicia!

5 of 7 people found this review helpful.

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Friday, October 27, 2017

I was so afraid after seeing reviews to try this app. Glad I tried it I have had no trouble. Customer service responds fast and are friendly. This apps comes in handy when you need it ! Verification took 3 days for me.

Response from Earnin:
02 July 2018 at 11:26

Hey Melissa! We are glad to hear that you have found the app helpful! :) Thank you for leaving us your excellent rating and review!

7 of 9 people found this review helpful.

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Friday, October 27, 2017

I have been using this app for a couple of months and have no problems. On the app it seems to only update my bank info once every 2 days but I always get my money when I request it and it always takes it when it's due so I don't really see a problem with that. I am the type of person that if something is going to go wrong it is going to happen to me. And actually this is going really good. I was sceptical but with a sick child and no one else would give me money I was desperate. Turned out it was a good decision. I have recommended this to all my co workers. I opted out of the balance shield to try and avoid any wrong that might come. So far so good. Will keep using this app until they won't let me!!

Response from Earnin:
02 July 2018 at 11:25

Good afternoon, Deanna! We hope your child is doing better now, it warms our hearts we could be there for you and your family in your time of need. Regarding the bank info updates - since we don't have a live connection with your bank, we actually have to wait for them to send updates which can take a couple hours to 24+. We know this can be inconvenient for people who are needing to cash out again right away, so we're able to manually update your account with screenshots as an alternative. You can have your account updated from support 24/7 by either contacting them in-app, or by emailing [email protected] We wish you the best, and thank you for your support! :)

8 of 9 people found this review helpful.

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from Lindsay

Thursday, October 19, 2017

I have never had one issue with this app. People keep complaining about they are cashing out when they arent asking to, im sure its because they have selected thw option to cash out once their bank balance gets to a certain point. I dont believe for one second this company is stealing. And in regards to active hours taking money before payday, thats because your bank posted your paycheck early and they want to get their money before you spend it. Obviously if you are using this app then you are spending more than you make or arent good at handling your money. Which i admit to fall in that category. So if course they are going to take their money when your paycheck is deposited. Dont believe for a second that they took money before your check was deposited. I do believe they take money before your official payday but many banks post direct deposits as soon as they receive them. If youre not getting overdrafts then dont act like you are. Thats why its taking customer service so long cause im sure you arent able to verify that they caused your account to overdraft. I 100 percent support this company. They are taking a huge risk by lending people money for free.

Response from Earnin:
02 July 2018 at 11:16

Hey Lindsay! Creating positive experiences is very important to us! Thank you so much for taking the time to give us feedback on your review! :)

9 of 12 people found this review helpful.

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Thursday, October 12, 2017

I've had zero issues. It does what it says. You can only cash out up to 100$ a day and you tip what you think is fair. I have lightning speed so when I need it, it's put in my account immediately. As the sign up dictates, what you borrow it takes on the day you get paid... it's a payday loan without the crazy interest, just a tip if you choose to do one. I imagine most who use this consistently may not be good with budgeting anyway so maybe that is where all the poor reviews come from. Get prism if you need budget help. Active hours... thank you! Always reccomend!

Response from Earnin:
02 July 2018 at 11:10

Hey Jessica! Great advice about Prism for folks that may need help budgeting - we're all about helping people become financially healthy! We're thrilled to hear you enjoy the app, and we sincerely appreciate your support! Feel free to reach out anytime if you have questions or need help. Thanks!

8 of 10 people found this review helpful.

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from Associates

Wednesday, September 27, 2017

This app is great, I've only had couple problems with updating the bank account after a withdraw, but the support service is on top of it right away.

Response from Earnin:
02 July 2018 at 11:05

Hey Jant! Yeah, since we don't have a live connection with your bank, we have to wait for your bank to send us updates. We know waiting can be inconvenient, so we're actually able to manually speed this process up with screenshots! For more info, you can contact support in-app or by emailing [email protected] Thanks for your support!

4 of 8 people found this review helpful.

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Monday, September 25, 2017

I read all these reviews and the case with me is completely different. Everything they have to offer is legit. My only problem was setting up my account took about a week i had some bank verifcation problems but other then that the app is pretty cool. It starts you off with a small 100 dollar daily max but claim it will go up after time.

Response from Earnin:
02 July 2018 at 11:03

Thanks for the positive feedback, Arthur! We're glad to hear you've been enjoying the app! As you already may know, we've done a total overhaul on the app, and customer experience. If you have any questions or suggestions on how we can improve, we're all ears! You can reach us by emailing [email protected] :)

3 of 4 people found this review helpful.

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from Teleperformance

Monday, September 4, 2017

I've read the horror story reviews and I'm thinking wow...I've never had any issues with them. The only issue I have is that I would love to increase my daily limit and they haven't increased it after I have been with them for months. They always send me the generic response about how to get an increase...which I'm doing but haven't gotten one. Other than the generic response to that question, their customer service has been fantastic. Fast responses and addressed specific concerns. People have to realize that that this is a free service and it costs a company money to do phone support. Anyway. I have a free feature called "lightning speed" enabled and I get my money IMMEDIATELY. Once you upload your timesheet the available funds are usually reflected within an hour for me. The thing with the bank not automatically updating in the app happens to me too. But I figure it's on my bank's end. So I usually just get into the routine of emailing a screenshot of my direct deposit. That verification does take a few hours typically .... But always within the same day. I've never had any issues with feeling like I've been robbed or cheated by this company. They have been solid. I have referred at least 6 Co workers who all use it now too and no one has had the issues I'm seeing here on the reviews. This service does have the potential to be so much better and even more beneficial for people who need it. Traditional payday loans are absolutely ridiculous.

Response from Earnin:
02 July 2018 at 10:50

Hey Gav! Thanks for leaving such a thoughtful review, we appreciate your support! As for Maxes, we have more info around how they work since you posted this review. You can check out the "Max Info" button from the homescreen in-app, or visit our Help Center here for more info: https://help.earnin.com/hc/en-us/sections/205419567-Maxes.

21 of 25 people found this review helpful.

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This page was last updated 09 December 2018 15:38