I don't use their remote meeting portion, just the remote desktop for tech support/troubleshooting. We've had it for nearly 4 years now and for the most part, the service has been really good. There's only been a few outages that were of notable length so they have been fairly reliable. However, there's 2 really big problems with the software. #1 - when remoting to a computer in the same network, transfer speeds (especially for files) are usually abysmally slow. I'm not sure why this is but 9/10 times, I will get horrible file transfer rates. Doesn't matter if its wireless or wired. There's still a significant delay in doing things on the screen when there shouldn't be. #2 They don't have an RnD department. Don't expect them to support the newest versions of browsers and operating systems. As of the writing of this review, they do not support Windows 8.1 and it was available to the public for months. There's absolutely no excuse as to why. I emailed support and was told they don't support Win8.1 yet and it would be at least 3 weeks before they do support it. Really not excusable, in my opinion. I would only recommend this software to someone that is only using it for Remote Desktop in an environment that is static and not prone to changes. Updates to anything new will often result in frustrating experiences.