1. Do you have a team that you are proud of?
We have a great team of customer support officers who operate in a 24/5 environment to support queries of customers across the globe, at any given time.
2. Are they focused on helping with customer needs?
Our customer support officers are always willing to go that extra mile to help the customers enjoy a seamless and issue-free user experience and are always lively, friendly and courteous at all times. They are trained to resolve to the user’s maximum satisfaction.
3. What are the methods and availability of these services, do you have a live chat service for example?
EngageBay supports customers via three separate media - live chat, email, and phone. Out of these, live chat and email support are both available 24x5.
4. Do you offer customer support in more languages than just English?
No. Currently, it is only available in English.