What is eUKhost?
eUKhost Ltd. is operated from our registered office based in Leeds and data centres in Wakefield, Maidenhead and Nottingham. We employ a number of staff at our office locations as well as in the data centre in order to provide uninterrupted sales and support service to our customers. We believe in offering the most reliable and professional web hosting solutions on UK based servers at affordable pricing. We were among the first companies in Europe to offer fully automated web hosting solutions and we continue to lead the market through the constant development of our proprietary web hosting technologies. Whether you need a fast, reliable and affordable web hosting company to host your company or personal website, we can guarantee that you will not be disappointed if you choose us today.
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eUKhost Reviews (395)
- ★★★★★343
- ★★★★★33
- ★★★★★1
- ★★★★★2
- ★★★★★16
Review Summary
Generated using AI from real user reviews
eUKhost receives overwhelmingly positive feedback, with 49 of 50 recent reviews giving 5 or 4 stars. Customers consistently praise responsive live chat support and specific team members—Albie S appears most frequently, with users highlighting his patience, technical knowledge, and ability to guide them through package selection and setup. Other support staff like Stenly B, Calvin K, and Samuel S also receive repeated praise for quick issue resolution. Customers value the company's affordable pricing relative to competitors and note that problems are resolved efficiently when they arise.
One dissatisfied long-term customer (1 star) reported a sharp decline from past performance, citing poor server speed and dismissive customer service when issues were raised, leading them to cancel. This contrasts sharply with the broader pattern of loyalty among other reviewers, many of whom report staying with eUKhost for years.
The consistency of support-focused praise across reviews suggests the team is a genuine strength, though the single negative review hints that service quality may not be universal or that performance issues exist beyond the sales and support chat experience. For most users in these reviews, the combination of knowledgeable support staff and competitive pricing outweighs concerns.
★★★★★
Friday, January 4, 2019
“Just moved to eUKhost, the executive, Albie S was simply…”
Just moved to eUKhost, the executive, Albie S was simply amazing and helpful. Would highly refer eUKhost.
★★★★★
Friday, January 4, 2019
★★★★★
Friday, November 16, 2018
“Cant fault them, everytime i need to speak to them…”
Cant fault them, everytime i need to speak to them they fix my isses straight away with no fuss.
★★★★★
Thursday, November 8, 2018
“Very poor. Set up a new server, live chat guy…”
Very poor. Set up a new server, live chat guy promised to expedite. Still took 3 hours. When I got server, windows was not activated. They said in support ticket they had 'problem' with activation and were trying to sort it. I was not willing to spend a week configuring and moving sites to a server that was not activated until I was sure it was working and was not going to stop working. 21 hours later, no response. Still not activated. Followed up in live chat. Guy promised to respond with update in 30 mins, I told him I wanted it activated in next 30 minutes, or refund as no good to me. One hour later, no response, no update, no activation. I live chatted again, guy cut me off when I asked for refund. Got another live chat operative, she said same thing - please wait, I am talking to some senior service guy. At this point, I have ZERO confidence these people know what they're doing, and really don't want to have anything with them so I ask them to refund. The live chat refused, and says they'll only start billing me when the server is fixed. I say that is not acceptable, I need a working server NOW, not at some unspecified point in the future when they can figure out their technical issues. TLDR; paid money, got busted server, company refused to refund me, promised not to keep billing me until they get the server to work at some point in future
★★★★★
Wednesday, October 24, 2018
“I have awarded a 5 star rating based purely on…”
I have awarded a 5 star rating based purely on the excellent service I have received tonight from your Advisor Andy. He has been kind and patient and very reassuring.
★★★★★
Tuesday, October 23, 2018
“Andy Kane helped me with what the issue I had…”
Andy Kane helped me with what the issue I had and explained to me why it did happen and what could be done to make sure it would not happen again in the future as it is a problem I frequently had. He was professional, polite and friendly. Great service
★★★★★
Monday, July 30, 2018
“Great support from Albie, just moving to EUKhost.”
Great support from Albie, just moving to EUKhost.
★★★★★
Wednesday, July 25, 2018
“Albie is very helpful when I make purchase with eukhost,…”
Albie is very helpful when I make purchase with eukhost, helped me to check the plans and specs I haven't use this hosting yet, waited for 2 hours to active the account which is super slow,,,
★★★★★
Monday, May 21, 2018
“This is not the first time I am appreciating EUKHost…”
This is not the first time I am appreciating EUKHost support, like always I got a great sales support experience from Albie S. Whenever someone asked me for hosting server suggestion, whether shared or dedicated I have always recommended EUKHost.
★★★★★
Wednesday, May 9, 2018
“Damn good, accurate and instant chat support. In 30 years…”
Damn good, accurate and instant chat support. In 30 years offering serviced never saw something better in my life ! Thanks, especially to Albie S ! !
