What is EZFacility?
In 2003, we created EZFacility with a vision to build a great company – one that changes the way businesses are run through cutting-edge SaaS technology; one that delivers real value to our customers; one that creates substantial rewards and opportunities for our employees; and one that is an enjoyable place to work. As we have grown, from our humble beginnings in a one bedroom apartment to one of the largest providers of feature-rich business management software for the sports and fitness industries, we remain true to this vision and proud of our progress. We have earned the trust of thousands of businesses around the world and have built a workforce who cares about our customers' success.
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EZFacility Reviews (27)
- ★★★★★21
- ★★★★★5
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
EZFacility earns consistently high marks from users, particularly for customer support and ease of use, though the software does have some technical limitations worth knowing.
Users across fitness facilities, sports venues, and small businesses praise the platform's versatility as an all-in-one system handling memberships, scheduling, payments, and reporting. Responsive support emerges as a standout theme—many reviewers note immediate phone assistance and staff willingness to resolve issues quickly. The software is described as learnable within days to a week, and training is noted as helpful. Features like automated invoice calculation, league management, and double-booking prevention are valued, especially by facilities managing complex operations.
On the downside, a few concrete issues surface. The software requires an internet connection to function, meaning any outage halts the entire system including point-of-sale. Data entry for certain workflows (like one-off class fees) can feel tedious. Some users want custom reporting dashboards, password-protected clinical notes, or automatic payment-failure emails. One user reported serious downtime on the member-facing app. A few reviewers also note the platform may be overkill for very small gyms and suggest a lower-cost tier for businesses using only a fraction of available features. Payment processing integrations are reportedly more expensive than competitors.
★★★★★
Tuesday, May 29, 2018
“The support is outstanding!!! Pros: The software is very user-friendly…”
The support is outstanding!!! Pros: The software is very user-friendly and the support is awesome. I learned in about a week. If there is an error the team is there to assist. Very friendly people. Cons: No complaints with the software program. So easy and user-friendly. It is a great program. No flaws noted.
★★★★★
Tuesday, May 29, 2018
“Overall it has been positive. Most issues are resolved in…”
Overall it has been positive. Most issues are resolved in a timely manner. Pros: It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.
★★★★★
Tuesday, May 29, 2018
“The team at EZ has always been helpful with whatever…”
The team at EZ has always been helpful with whatever problems I come across Pros: How it automatically calculates my invoices and helps with scheduling, as well as helping me with my accounts receivable.
★★★★★
Friday, May 25, 2018
“Great customer service Pros: The ease of billing clients and…”
Great customer service Pros: The ease of billing clients and creating invoices. We can create individual client profiles, add notes any time, and can save documents to their profile. Also, have the ease of printing reports and statements. Cons: The only issue I have had is that there have been errors on the client contracts that were saved in their profile. With your customer support team, we have been trying to figure out the issue.
★★★★★
Thursday, May 24, 2018
“I have been very pleased with the support we've received…”
I have been very pleased with the support we've received Pros: The reporting is good and the software is pretty easy to use. We have been able to bring the support group up to date pretty easily. Calling support is very helpful - everyone from EZ Facility has been great to deal with. Cons: It's early but I would like the ability to set up a Dashboard where I can see daily, mtd and historical information on one page.
★★★★★
Friday, March 23, 2018
“Professional staff, outstanding customer support, ease of use EZFacility Software…”
Professional staff, outstanding customer support, ease of use EZFacility Software offers ROCK SOLID performance with almost no downtime. In a 24 hour facility that is extremely valuable to our company. Customer support is second to none. Every time I call I get an immediate resolution to any problem I'm having. That is a huge relief knowing that we not only have great software but that we get the help we need when we need it.
★★★★★
Friday, September 22, 2017
“Customer Support Level I is the very best!! I have…”
Customer Support Level I is the very best!! I have nothing but, good things to say!! Its pretty easy to use but I love the immediate attention you get with a phone call. All of the customer support that I have used has been A+. I love the system cause I know no matter what I need help, one of the customer representatives has my back and will figure it out on his side so I never have to worry about any phone calls.
★★★★★
Friday, September 8, 2017
“Customer service is top notch. A few small challenges with…”
Customer service is top notch. A few small challenges with the software, but they are quick to help Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it. We are 24/7 and this allows our customers and employees to easily manage billing/scheduling/payments with fairly minimal hassle.
★★★★★
Monday, August 7, 2017
“Since we have been using EZFacility to its full potential…”
Since we have been using EZFacility to its full potential we couldn't be happier with the system. Fast and efficient booking and payment system. Reporting looks professional. Training current and new staff on the system is quick and easy. I've had positive comments and feedback from everyone using EZ.
★★★★★
Tuesday, August 1, 2017
“Excellent software with brilliant support Pros: Flexibility, you can do…”
Excellent software with brilliant support Pros: Flexibility, you can do anything you need to with this software. The support is really good, it is very rare to not get any problems sorted out the day you report them. Training is excellent and ongoing. Cons: We offer classes for a one-off fee and while ezFacility completely supports this model it can be a little tedious entering the details because we only take payment on the gym reception. Benefits: We implemented a membership system for monthly and paying members, added space rental customers, sublease customers and also recorded customers storage requirements. We list our offerings online, on our app and also on facebook. We have been able to manage a very complex setup using ezFacility.
