Fonicom Limited

Fonicom Limited

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What is Fonicom Limited?

Raiseaticket is a 100% free web-based helpdesk solution. It has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government, Healthcare, Insurance, Managed Service providers and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents. On raiseaticket helpdesk platform, agents could focus on supporting the customers than managing the system. It has the capability of delivering insights and holistic monitoring of support operations to supervisors and management through a powerful dashboard with an extensive set of reporting tools. The platform allows for the use of service level agreements (SLAs) that define the level of expected service you deliver to your customers.

Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Raiseaticket provides detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting. Notifications allow supervisors and management to monitor customer support through notifications and trigger-based alerts that you can customise and apply selectively.

Customer support agents interact with customers through a unified web portal that handles customer communication through web or email channels while maintaining internal or contractual service level agreements (SLAs). The unified portal allows you to transfer requests between departments and agents that can handle specific requests while eliminating the risk of tickets remaining unaddressed.

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What is Fonicom Limited?


Fonicom Limited Product Details

Raiseaticket free help desk software is designed to be simple and intuitive for customer support agents. Raiseaticket is web-based, hence customer could raise tickets or queries in a few clicks without downloading any software applications. It has the capability of delivering insights and holistic monitoring of support operations to team leaders, project managers through a powerful dashboard with an extensive set of reporting tools. Raiseaticket could be deployed as a free online ticketing system where a customer creates a trouble ticket on the SaaS platform. The ticket is tracked, prioritized and assigned to the agent based on the SLA and operating hours. The agents could access the ticket and resolve the tickets from anywhere at any time. The resolution path, actions taken can be easily extracted from the reports. These reports help to close performance gaps and implement best support practices.

Customer Onboarding

Customer onboarding is one of the important factors to be considered in the business which influences the success of the business by providing a better customer experience. The first impression is the best impression customers always expects that if their onboarding into the helpdesk is better and easy means they really stick into that and try to explore more things.

One thing we remember customers expectations are always high and they are very curious to know if the product is really solving their problems. Customers only expect easy steps to solve their problems.

Raiseaticket understands the actual needs of the customers and made our helpdesk simple, intuitive and easy to use. With the 2-steps sign up process, you can easily onboard into your raiseaticket helpdesk portal. After you sign up for your helpdesk portal you can access our setup wizard via the link sent to your email. When you login into your helpdesk portal our guided wizard will assist you to configure your helpdesk portal according to your needs.

It is so simple you can easily able


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