Freightos

Jordan Spencer from Painted Door Press (1 Employee)

I was forced to pay 500% more than what I was quoted (and had already paid for) because they claimed I didn't submit a corrected piece of paperwork quickly enough. They had the form for two weeks but waited until a few days before the boat took off to tell me I needed to correct something on the paperwork. I had submitted all my paperwork and paid weeks before and was travelling without access to a printer/computer to do this. A deadline was never communicated and I submitted the paperwork a few days later. Apparently this was too late and now I have to pay more. I tried to go through the dispute process and FreightOs was ABYSMAL. Each email came from a different person, they always said they were looking into things and then I wouldn't hear back for days. Eventually someone told me they agreed: I was never given a deadline and the potential charge was never explained upfront. But FedEx offered to take off $100 of the charge so they were considering it settled. I've repeatedly asked what I did wrong that has made this charge my fault and not FedEx, who failed to communicate appropriately. No one responds. Now they've sent a letter from legal claiming I'm ignoring them and I need to pay immediately. NEVER AGAIN WILL I USE THIS COMPANY. I thought the advantage here would be a certain level of support and a streamlining of the process that would help me avoid these kind of charges. I wish I had just done the booking myself and saved the money I'm now losing.

Paul from Global United (2 - 10 Employees)

Freightos the world's laziest digital freight platform.
I have had the unfortunate experience of recently dealing with this company. I had heard reports about this platform and decided to give them a try with one of my shipments. As a new customer, I was a little unsure of the process. All my previous shipments using other freight forwarders had been relatively pain-free. The same however cannot be said for freightos. Let me prefix this review by saying I am partly to blame for my lack of understanding of how they actually conduct business. I was under the misapprehension that they were a professional company that cared about their customers. How wrong I was.

Let me explain how things work. This Israeli based-company is essentially a broker that uses their website to compile rates from several shipping companies. Once you have paid them, they want nothing to do with you and if you have any problems it's up to you to call one of the half dozen companies, they use to send your shipment to its final destination. They basically charge 3% for this service. I, unfortunately, ran into a problem with my shipment and was advised to contact freightos to resolve the problem. I called them about a dozen times trying to get someone on the phone to speak to. Every time I was told to leave a voice message as there was no one to take my call. Basically there is NO 24/7 support as they state. I finally left a message and around 28 hours later I received a call from them telling me to contact the logistics company myself. When I asked why it had taken so long for them to return my call, I was told that it had been a national holiday (On a Thursday). It was at this point the penny dropped and I realised this supposed international company was in fact a very small locally run business in Israel.

They clearly do not have any other call centres based in other locations. In fact, as I found out they only had one person answering calls for the entire world. Trust all the one-star reviews as when you have a problem it's only at that point the companies true colours become apparent. To add to the problems the information about my shipment on their website was completely inaccurate. Not one bit of the information was correct. The destination port was wrong the delivery dates again were all wrong. When I asked why this was the case, they blamed the shipping companies and refused to take any of the blame. They weren’t even bothered trying to find out why the information was wrong and when I asked for the person's name, they ended the call. I tried calling back several times asking to speak to someone else and each time they hung up the phone. This is the mark of a very unprofessional organization with nothing but contempt for their customers.

cery perle from Shieldx2

STAY AWAY... DONT TRY TO SAVE MONEY WITH THIS COMPANY AS IT IS IN BETA
We love the concept, however, this company is in BETA you need to stay away. They have no right being in the market. We tried to use them and they cost us 1000's of dollars in delays, as they never shipped our cargo and kept our money. They do not VET their shippers, they say they do, however they do not know whats going on with them. We needed our goods in the states from China and after 7 days and keeping our money we still don't have our goods. DO NOT USE THIS COMPANY, you will be sorry, don't try to save a few dollars with this company as it cost our company thousands.