Freshcaller

Freshcaller

0 Reviews

What is Freshcaller?

Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 90+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting.

Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.

Why Freshcaller?

Absolutely Zero Hardware

No need to invest heavily on phone hardware for your call center.

Absurdly Easy Setup

A web browser and working internet connection is enough to run your call center.

Astonishingly Affordable Software

Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth.

What makes us unique?

Refreshing User Experience A simple, clean product helps you adapt to Freshcaller with almost zero learning for everyone involved. Think about having a solution, where your team does not need training and can start calling immediately.

Pay-as-you-grow plan You can start using Freshcaller with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshcaller is ideal to get started.

Top Features

Multi-level IVR: Ability to have nested IVR’s to give a comprehensive array of options to your callers

Smart Escalations: Customize how to route your calls when your agents are busy or unavailable

Business hour based routing: Run a 24*7 geographically distributed call center across different time zones through our routing options

Call Masking: Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team

Call Monitoring & Barging: Supervise all your phone calls real-time with our live dashboard

Call Recording: Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.

Serchen Index

57.00
1,233
Employees
0
Reviews
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Freshcaller Key Features

Interactive Voice Response System (IVR)

Business hour based routing

Toll free phone numbers

Port-in numbers

Call Masking

Call Monitoring

Call Barging

Service Level Monitoring

Queue call back

Holiday Routing

What is Freshcaller?


Freshcaller Product Details

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built, and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries


Freshcaller Pricing

Sprout: Agent Licensing — 0$ + call charges Features Available: Basic Call Queues Buy Local/Toll-free Numbers Custom Greetings Ringtone Customization Forward to Phone Number Porting

Blossom: 19$/Agent + call charges

Everything in Sprout and… Advanced Call Queues Blind Transfer Bulk Contacts Import NEW Bring Your Own Carrier (B.Y.O.C) Business Hours Call Masking Call Recording IVR (phone trees) SIP Connections Custom Voicemail Voicemail Transcription

Garden: 40$/Agent + Call charges Everything in Blossom and… Advanced Call Metrics After Call Work Call Barging Conference Calling Build Your Own Reports Call Monitoring European data center Non-Business Hours Routing Smart Escalations Warm Transfer Holiday Calendar Queue Callback (Virtual Hold)

Estate: 59$/Agent + Call charges Everything in Garden and… Abandoned Call Metrics Holiday Routing Service Level Monitoring Omnichannel Routing


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Freshcaller Reviews

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