Freshdesk Reviews

5 Reviews
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Freshdesk Reviews



5 Reviews

Last reviewed on
28 September 2022

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Tuesday, September 27, 2022

FreshDesk is easy to set up and get started. It has the quickest go-to-market deployment, even when considering novice users. The integrations with third-party platforms are seamless. Even on the Sprout (basic and free) plan, there aren't many restrictions. Free email support and integration with automatic ticket creation allow easy access and reporting for running a user helpdesk. The ability to reply via email directly greatly increases efficiency and response time. The export function allows further classification and advanced reporting with custom filters for better data representation. The help documentation is very detailed yet easy to understand and implement. The support is always reachable and offers excellent resolution in a quick turnaround time.

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Friday, September 16, 2022

In our Org, we generally use it as a ticketer tool to get tickets from clients and post responses against it and the best things I found are you can track who is peaking to your conversation in the whole organisation in a live manner and also who is putting a note of reverting against the conversation. Also, you will get an email once you or someone updated the content which will keep you updated about all the matter.

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Thursday, August 25, 2022

I needed to integrate Freshdesk with some other tools we have. The APIs available are robust and well documented. Everything worked without a hitch! The automation engine in Freshdesk is super easy to work with and powerful. Zendesk is the only competitor I had used previously, and when comparing Freshdesk to Zendesk, I was satisfied with the parity.

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Thursday, February 13, 2014

Powerful support product and easy to integrate. Provides a seamless experience and total integration with social media which is an absolute must if your business is serious about connecting with it's user base. These guys are professional and they know the game, trust them with your help desk needs.

1 of 2 people found this review helpful.
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Tuesday, April 24, 2012

For our growing startup, Freshdesk was perfect for our customer support needs. It's user friendly, easy to get started, and solved our customer support issues. Freshdesk makes it easy to get customer requests to the right members of our team.

4 of 4 people found this review helpful.
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