What is FreshTeam?
Freshteam is the smart HR software for growing businesses. With Freshteam, you can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - all in one place. Freshteam helps attract and source top talent through various channels - a quickly customizable career site, integration with multiple free and premium job boards, and social media channels. Once the candidates are in, the recruiters can collaborate with the hiring managers to screen and interview them, share feedback, leave notes for each other, and finally, hire and roll out offers to the best candidates. Freshteam also enables the HR team to onboard new hires even before day one - whether it’s getting forms filled, documents signed, or handing out handbooks, Freshteam can do it in a few clicks. In addition, it also allows you to create an onboarding task list and assign it to respective people. You can gather all the necessary information and create employee profiles (which flesh out into a directory), manage access permissions to employee information and documents, etc. The HR software also takes complete care of employee time off, employee and manager self-service for employees to raise requests, manager approval workflows, time off reports for teams and the whole organization that give a quick view into upcoming leaves, absenteeism trends, and more. The Android and iOS apps enable you to carry out important actions on the go. Freshteam is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software, etc. – with more than 150000 businesses worldwide, including Cisco, Honda, Chargebee, The Atlantic, JCDecaaux, and PharmEasy.
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FreshTeam Reviews (34)
- ★★★★★20
- ★★★★★12
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
FreshTeam delivers solid value for small to mid-market HR teams, especially on onboarding and time-off workflows, though reliability issues and support responsiveness occasionally disappoint larger deployments. Users consistently praise the intuitive UI, onboarding automation (pre-day-one document signing, task checklists), and time-off management features that genuinely reduce manual work. The pricing structure earns repeated mention as fair and transparent, particularly for nonprofits and solo practitioners. Integrations with job boards and calendar tools work well, and the platform scales reasonably from single operators to companies over four hundred employees.
The main criticisms centre on reliability and bugs—one enterprise user flagged sync failures and login hiccups across client accounts that caused real disruption, and another noted cosmetic glitches after updates. Customer support response times lag, especially on weekends and non-urgent tickets. Some users hit friction with edge cases: custom time-off policies with non-standard accrual rules, permission scoping for contractors, and custom approval chains sometimes require workarounds that feel improvised rather than built-in. The mobile app lags behind the desktop experience for a few users, and custom reporting has gaps.
That said, most reviewers accept these limitations as reasonable trade-offs for the price. Agencies managing multiple client accounts appreciate the clean interface and straightforward configuration, even if they occasionally need to document their own workarounds. For organizations with standard HR structures, FreshTeam does what it promises without drama. The onboarding and hiring modules particularly stand out—multiple users report recruiting time dropping by two-thirds and new-hire first weeks feeling genuinely organized rather than chaotic.
★★★★★
Thursday, February 24, 2022
“Our recruiting manager has fallen in love with Freshteam's tracking…”
Our recruiting manager has fallen in love with Freshteam's tracking of email communications with each candidate. We have been able to quickly see any and all correspondence with the candidates, a HUGE time saver. Freshteam has solved our communications and organizational issues.
★★★★★
Thursday, February 24, 2022
“Job posting was a headache and tracking applicants all over…”
Job posting was a headache and tracking applicants all over the place was a mammoth task. Freshteam has cut down that time by at least 3 times. I now actually look forward to going through our applicants.
★★★★★
Thursday, February 24, 2022
“We use Freshteam to track our leaves and holidays. Every…”
We use Freshteam to track our leaves and holidays. Every six months, we do a company-wide review and we check leave balances, absenteeism trends, how many promotions we've had in the organization, etc. All of this data is available to us on Freshteam, so we can extract all the information we need just from one platform, which is a lifesaver for us
★★★★★
Thursday, February 24, 2022
“We track closing times to hire a person quite precisely,…”
We track closing times to hire a person quite precisely, and we try to respect the SLAs that we set. With Freshteam, we did manage to close a position 10-20% faster. If I think about it, it's probably because it allows much faster communication and collaboration on the projects.
