If you have a team of folks who manage different areas of the business but want one central place for all incoming emails/inquiries, Hiver could be a great business solution for you. Our organization had been looking for a good email management system but the others we considered all required having a different system open *along with* our current email. Hiver is our one-stop-shop for customer service.
We use email aliases for the majority of our correspondence with members and being able to set up multiple mailboxes keeps us organized. Being able to easily organize incoming inquiries allows us to respond to our members more quickly and efficiently, ensuring that the correct team member is responding.