This review is about their software.
I chose this software at Office Depot and it's been a horrible experience. The software installed OK and the software for personal filing worked fine. The problem has centered around their business 2018 software. It installed but it won't run. When opening, it hangs for 4 to 5 minutes - you get the spinning circle thing - then an error message pops up and the program immediately closes. The error message does not stay on screen for long enough to even read it or take a screen shot of it! Which brings me to their tech support.
I did an online support "chat" to try to resolve the issue and that person had me re-install the software and try it again - didn't work. He sent me a link with the newest version and I uninstalled/re-installed another time. Didn't work. Finally, this person wrote that they were "escalating" me to the next level of support. I asked when I would be contacted. They did not answer my question, just repeating their last statement and then they disconnected the chat! Boom!
After 2 days, I called them on the phone (instead of usinf their "chat"). This person had me repeat the uninstall/re-install twice. Same problem. Finally, this person said they were escalating me to their "tier 3" support and said I would be contacted within 24 hours. Several days went by without hearing anything, so I had to file for an extension! Still no contact. I called them again, after a week since my phone conversation and, after explaining everything to yet another person and answering questions I had already given answers to multiple times, that person said they were "re-escalating" me and gave me a new case number. And now, I'm waiting for contact from them again. This is ridiculous.
I recommend not using their software! Use TurboTax or do it yourself or something.