Halo Service Desk

Jack S

Great System and Team

Halo Service Desk is a great system to have due to it is very flexible and easy to use. The system can be personalise in every way such as creating unique tickets, setting up schedule tickets. There is many features you can integrate with the system such as SCCM, TeamViewer, AD and many more useful thing you might need. It also ITIL ready when it is installed.

Jake L

What do you like best?
Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status easily. Multiple features within one product simplifies multiple departments working together with knowledge base, software release notes, etc. Support has always been good during office hours.

What problems are you solving with the product? What benefits have you realized?
Condensing multiple software packages and departments into a single web based application cutting down on meetings, calls and emails. Workflows have been highly automated eliminating human error and emails being missed leaving clients in the dark.

Sarah R

What do you like best?
Halo allows for transparency and is a manager or supervisors friend! I am able to hold agents accountable for their actions as I can see everything that is being done throughout the day per team, per agent, etc.

What problems are you solving with the product? What benefits have you realized?
We had no way of measuring our productivity, planning capacity for the volume of work coming in or holding people accountable. Now we can see everything that comes into the system, who did what with it and when, and use this when coaching with our agents.

Michael R

Brilliant Software and support

What do you like best?
How configurable the system is so it can be configured to our business needs.

What problems are you solving with the product? What benefits have you realized?
We were using multiple systems for different departments but now we all use the same due to how customisable it is.

Colin B

What do you like best?
Ease of use, many different modules, management of content

Recommendations to others considering the product:
For those who do not use a call management system, this is definitely a useful addition to a users toolkit. We evaluated a number of alternatives packages and this was deemed most suitable for a business of our size and nature. Other packages were too complex and expensive and Halo met the majority of our daily needs.

Halo is a very user-friendly package and easy to use which means the introduction into a live environment was relatively quick and simple. Equally, onboarding new users is straightforward.
Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?
Recording of information, issue management, reporting, trend management and throughput of work. These all contribute towards more effective management of our data, improved management information and workload management.

Matt G

What do you like best?
Since implementing Halo Service Desk we have been able to achieve many business goals and embed services such as change control very easily. The software itself is very easy to use, especially with the automation rules this has saved us vast amounts of time on administration. Honestly is fantastic software.

What problems are you solving with the product? What benefits have you realized?
Very quick ROI with Halo Service Desk, from using the KB Articles our FTF rate was improved significantly. Saved many many an hour with automation rules and ticket categorisation etc.

Wojciech M

Best help desk software!

Comments: We are using this software since 2014, we started with Windows app version and moved to web solution. The support is great, we were never left alone with any problem. We decided to choose HaloServiceDesk from many others solutions and it was good shot !

Pros: The Halo service desk gives us ability to have full view for all actions done by our technicians.

Cons: Nothing, it's just working ! There is nothing that I can write wrong about Halo.

Dennis S

The Software has evolved over years to suit business needs across various business lines and it has blended very well, excelling unbelievably. I enjoy their support especially the feeling that you are the only customer they have. Keep it up Halo, the sky is the limit.

Carlos H

Comments: Thanks to HaloServiceDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by HaloServiceDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

Pros: Excellent price-point. Excellent support team. HaloServiceDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by HaloServiceDesk is an awesome tool for both our technicians and clients.

Cons: I have nothing negative to say about this product

Niklas A

What do you like best?
Compared to our previous system, HaloServiceDesk is a lot easier to customise after our needs. The user interface is easy and quick to work with and our technicians are very happy.

What problems are you solving with the product? What benefits have you realized?
Quicker response time to our customer tickets and more efficient logging of time, sold items and expenses.