HaloPSA
★★★★★ 4.8 · 4 Reviews
What is HaloPSA?
HaloPSA is a single,all-inclusive solution,designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. With an integrated PSA platform you will experience features such as time-tracking and billing,advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution
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HaloPSA Reviews (4)
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
HaloPSA (also referenced as Nethelpdesk in earlier reviews) earns strong praise from MSP and support teams who value its ease of ticket logging and cross-departmental visibility. Users consistently highlight that the platform has improved their helpdesk efficiency, enabling faster ticket response and better billable hour tracking. The ability to access the underlying database for custom integrations appeals to teams wanting to extend functionality beyond the standard offering.
Support and responsiveness emerge as genuine differentiators. Multiple reviewers commend the vendor's willingness to act on feature requests, with one noting that enhancements ship rapidly in patch releases. After-sales support is described as responsive and effective, with issues often resolved during initial contact. Integration capabilities, particularly with Microsoft SCCM, are noted as seamless.
The platform's versatility across departments and business sizes is mentioned positively, though no reviews surface specific limitations or pain points. All four reviews are 4–5 stars with no critical feedback, making it difficult to assess where the software may struggle or which use cases it handles less well.
★★★★★
Friday, January 25, 2019
“We've been able to use Nethelpdesk to improve tracking of…”
We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.
★★★★★
Tuesday, January 15, 2019
“Nethelpdesk has revolutionised our helpdesk team. The team is now…”
Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!
★★★★★
Thursday, February 16, 2017
“I find NethelpDesk as a solution for our ERP Support…”
I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always
★★★★★
Thursday, November 24, 2016
“Been using HaloPSA for a while now and it is…”
Been using HaloPSA for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose HaloPSA and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.
