What is Hetzner?
Hetzner Online is a professional web hosting provider and experienced data center operator. Since 1997 the company has provided private and business clients with high-performance hosting products as well as the necessary infrastructure for the efficient operation of websites. A combination of stable technology, attractive pricing and flexible support and services has enabled Hetzner Online to continuously strengthen its market position both nationally and internationally. Hetzner Online stands for an outstanding price-performance ratio. Partnerships with well-known manufacturers of hardware and software guarantee the best quality. Qualified experts in the data center are accessible 24/7.
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Hetzner Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Hetzner faces serious credibility and service problems according to these accounts.
Both reviewers report hostile, indifferent support staff and billing disputes. The first customer was charged for a service advertised as free; when they complained, support dismissed the issue. The second encountered an IP flagged for spam before even accessing their account, and when they reported this, staff showed no concern. Neither reviewer felt heard or valued during problem resolution.
Beyond support, additional technical issues emerged: one reviewer cited packet loss and frequent DOS attacks affecting server stability, making the platform unsuitable for streaming or applications requiring reliable connections. The second reviewer also struggled with basic account access—login credentials failed and language preference requests went unanswered for days.
The refund process proved particularly difficult for the second customer, who encountered resistance, rudeness, and deliberate obstruction when exercising their right to cancel within the trial period. Both reviews describe the company as dismissive and unwilling to take responsibility for errors. Neither reviewer recommends Hetzner.
★★★★★
Friday, February 7, 2014
“They charged a fee for a service that others get…”
They charged a fee for a service that others get for free, when mailing support they did not care and it is not their problem. It has been charged so no turning back. The evidence is very clear as the service in question mentions for free everywhere on the site. They even changed the site after the complaint to make it even more clear that is is free... maybe a form of German humor. Extreme arrogant support staff. Besides the bad support the network has lots of packet loss making their servers a bad choice for streaming services (or anything that needs a stable connection). They undergo lots of DOS attacks on their network. Do not do business with, bad choice.
★★★★★
Tuesday, December 24, 2013
Negotiation Experts“We tried to give Hetzner a go, and left aghast…”
We tried to give Hetzner a go, and left aghast before we could even login to our account. Here are some of the reasons: 1. we received an email from Hetzner warning us that our IP was being used to send spam BEFORE WE HAD EVEN LOGGED INTO OUR SERVER. When we informed Hetzner of this embarrassing fact, their response was shocking, they didn't care, never-mind apologise. 2. Their login credentials didn't work, so we were delayed by days. 3. They didn't respond to multiple email support requests to have our language changed from German to English. 4. We had to endure a snotty young man in Accounts when we exercised our right for a full refund within the 14 day window. He was insulting and didn't keep his work on multiple occasions. We were forced to email his manager directly and to call the front desk to be passed through to his manager to have the issue resolved. His manager resolved the refund issue, but didn't get back to us to account for his subordinate's outrageous behaviour. Hetzher were trying to make it as difficult as possible to claim a refund, with a request for a signed fact and more. In short: avoid these bandits like the plague.