Hetzner

Ben Aarts from none

They charged a fee for a service that others get for free, when mailing support they did not care and it is not their problem. It has been charged so no turning back. The evidence is very clear as the service in question mentions for free everywhere on the site. They even changed the site after the complaint to make it even more clear that is is free... maybe a form of German humor. Extreme arrogant support staff. Besides the bad support the network has lots of packet loss making their servers a bad choice for streaming services (or anything that needs a stable connection). They undergo lots of DOS attacks on their network. Do not do business with, bad choice.

Calum Coburn from Negotiation Experts

We tried to give Hetzner a go, and left aghast before we could even login to our account. Here are some of the reasons: 1. we received an email from Hetzner warning us that our IP was being used to send spam BEFORE WE HAD EVEN LOGGED INTO OUR SERVER. When we informed Hetzner of this embarrassing fact, their response was shocking, they didn't care, never-mind apologise. 2. Their login credentials didn't work, so we were delayed by days. 3. They didn't respond to multiple email support requests to have our language changed from German to English. 4. We had to endure a snotty young man in Accounts when we exercised our right for a full refund within the 14 day window. He was insulting and didn't keep his work on multiple occasions. We were forced to email his manager directly and to call the front desk to be passed through to his manager to have the issue resolved. His manager resolved the refund issue, but didn't get back to us to account for his subordinate's outrageous behaviour. Hetzher were trying to make it as difficult as possible to claim a refund, with a request for a signed fact and more. In short: avoid these bandits like the plague.