hostinguk
★★★★★ 1.0 · 1 Review
What is hostinguk?
Originally formed from a successful consultancy firm that provided IT and internet consultancy services to clients that have included HBOS, Pilkington Glass and Everton FC to name but a few. From a single server we have grown to hundreds with a well connected ultra fast, secure network that spans the UK enabling our customers to deliver their content to the rest of the world.
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hostinguk Reviews (1)
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- ★★★★★1
Review Summary
Generated using AI from real user reviews
HostingUK delivered a severely negative experience that left one user out of pocket and unheard.
The customer signed up for a cPanel Managed Hosting plan expecting the advertised 30-day money-back guarantee to apply. When data transfer from their previous host proved impossible—even a third-party migration service warned of data loss—they requested a refund within the guarantee period. Instead, HostingUK ignored the cancellation request, continued charging the account, and made excuses when contacted. The support advisor initially claimed not to have received the email, then after it was resent promised to escalate to accounts with no follow-up. A second invoice arrived the following month with additional charges the customer disputes.
Throughout the process, communication was non-responsive and the company's stated refund guarantee appeared to be unenforced, leaving the customer frustrated and financially impacted. This single review raises serious concerns about both technical support capability and the integrity of their cancellation and refund process.
★★★★★
Wednesday, May 25, 2016
“I have had the most horrific and stressful experience with…”
I have had the most horrific and stressful experience with this group company. I signed up to a cPanel Managed Hosting package with HostingUK (a part of EasySpace Ltd) and they offer a “30 Day Money Back Guarantee” which excludes packages from the “Dedicated Services” and “VPS” tabs which is fine, my package was from the “cPanel Hosting” tab. Their team were unable to assist me with the data transfer from my old host and a 3rd party I paid also said data loss was inevitable - nobody could help me move 25Gb of critical data. So I exercised my right to the 30 Day Money Back Guarantee and asked to cancel my services as I had no alternative but to stay with my current host. These guys ignored my cancellation email and continued to charge me.. when I pulled them up on this, the advisor (Peter J.) told me he didn’t get any email from me, so I forwarded it to him and he said oh well he would have to pass it to accounts and let them decide in a few days - I heard nothing back from these guys after that.. not that I was surprised. The following month I got another invoice from them and noticed more debits from my account.. when I contacted them again, Peter changed his tune and was oblivious to any cancellation request and said I will continue to be charged. It’s not even a direct debit that I can cancel, they kept my card details on file and will continue to charge me each month. When i claimed a chargeback with my bank they threatened court action and said regardless of whether I use their services or NOT… they expect me to pay for the FULL TWO YEARS of service even though I cannot use it. I have tried countless times to reason with them, offered them to keep what they’ve taken and just cancel my service and so fourth but they’ve come back with no settlement, no solution, nothing.. quite bluntly pay up or expect court action. I would not recommend this company to my worst enemy.. there are so many genuinely good hosting companies out there that I have spoken to before, I’ve been in the industry for 15 years now and this is the FIRST COMPANY I have ever found to act in such way and hold someone to such a contract. Worst company I have ever dealt with in my life… AVOID THESE GUYS LIKE THE PLAGUE!!
