iContracts
★★★★★ 5.0 · 17 Reviews
What is iContracts?
iContracts’ goal is simple – to deliver better solutions for managing contracts, policies, and the revenue cycle that are faster, easier and less expensive to implement. Founded in 2007, iContracts has been relentlessly building world-class solutions to serve a variety of industries including Life Sciences, Healthcare, and Education. Our comprehensive suite of fully integrated cloud-based contract, policy and revenue management solutions helps companies improve collaboration, expand visibility, reduce costs, stop revenue leakage and optimize performance.
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iContracts Reviews (17)
- ★★★★★17
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
iContracts earns consistent praise across all 17 reviews, with every reviewer giving it a 5-star rating. Users emphasize ease of use and quick training—many report onboarding staff in under an hour—alongside strong customer service that reviewers describe as responsive and helpful. The user-friendly design and customization options are frequently cited as key reasons for switching from competitors, particularly around pricing models based on user count rather than contract volume.
The main criticisms are minor and technical. Several users mention that milestone or reminder setup can be confusing initially, though they note the system works well once configured. A few wish for built-in e-signature capability rather than relying on third-party integrations like DocuSign. One reviewer notes that the system's extensive functionality can feel overwhelming during implementation, and another mentions occasional performance slowdowns that are quickly resolved by support.
Beyond functionality, users consistently highlight the implementation and support experience. Reviewers praise the implementation team for clear guidance and seamless migrations from previous systems. Adoption benefits mentioned include streamlined workflows, reduced email communication, centralized contract storage, and automated renewal reminders that help users stay organized. Healthcare organizations particularly value the system's compliance tracking and reporting capabilities through customizable views.
★★★★★
Tuesday, August 13, 2019
“Review Title Helpful Functional Product Pros This product has helped…”
Review Title Helpful Functional Product Pros This product has helped us organize our data and streamline our workflows. Previously, we had a hard time finding all our information in one place and eliminating redundancies, and UCM has helped us feel more secure with the data that we have. The system has also streamlined our workflows and communication, helping reduce emails between team members. In the future, once we have integrated our system with DocuSign, we look forward to moving to paperless processes and files. Cons The benefit of this product is also a curse: it has so much functionality that it can be overwhelming to learn and to integrate with current processes. Comments (Benefits) We have used this to dramatically improve the organization and accessibility of our contracts, and switch to paperless storage of employee files. This has helped keep team members up to date and on the same page regarding workflow.
★★★★★
Tuesday, June 26, 2018
“Review Title Excellent contract mgmt system, has capabilities for customization…”
Review Title Excellent contract mgmt system, has capabilities for customization of contracts, e.g. credentialing Pros Ease of use, able to upload supporting documents to go with the primary contract, ablility to retrieve documents in a .PDF format at any time. Took about 45 minutes to in-service/orient our staff and they were up and using the system. Cons None, cannot say enough great things about iContracts, especially their fast turn around with support on any special project needs, their customer service is outstanding. Comments (Benefits) We are a large organization that had no formal contract management system in place. iContracts stores all contracts & agreements in their own contract container with supporting documents. All users can now locate contracts and get automatic reminders at 120, 90, 60 & 30 days prior to the contract ends, so they can decide if they want to renew, re-negotiate or terminate it with plenty of notice prior to it's auto-renew date.
★★★★★
Wednesday, June 28, 2017
“Review Title Easy to use and customize. Friendly and helpful…”
Review Title Easy to use and customize. Friendly and helpful staff. Pros The system is user-friendly and has countless customization options ensuring that everything one would need to see is readily available. It allows you to personalize according to your organization's individual process and does so in a way that is easy to use. The implementation process was well conducted and training was informative and detailed allowing for later training and enrollment of lower-level users to run smoothly. Staff are continually helpful and friendly with regards to any potential problems or questions that may arise. There are also plenty of resources within the system that can be consulted for any questions. The system is continually being updated with improvements or functions that make it easier for users and concerns seem to genuinely be taken into consideration and improved upon. Cons Once in a while there will be a glitch or it slows down but even then the problem is quickly resolved.
★★★★★
Sunday, May 14, 2017
“Review Title Easy to learn and use, the staff is…”
Review Title Easy to learn and use, the staff is very helpful. Pros Ease of use, format and how it displays. The flexibility of making it compatible to you facilities needs. Cons Comments (Benefits) A robust repository for our contracts.
★★★★★
Wednesday, February 22, 2017
“Review Title Inventory System Manager Comments (Benefits) The ability to…”
Review Title Inventory System Manager Comments (Benefits) The ability to customize the application was key in our decision to purchase. The application has enabled us to efficiently streamline our Contracts process. Support tickets are always addresses and resolved in a timely manner. Our company is very satisfied with the overall quality and functionality of iContracts.
★★★★★
Tuesday, February 21, 2017
“Review Title Great Software Pros Easy to use Cons Comments…”
Review Title Great Software Pros Easy to use Cons Comments (Benefits) The system is easy to use. The support help is AWESOME. Everything about this software and the customer support is great.
★★★★★
Monday, November 23, 2015
“Review Title Best thing since sliced bread Comments (Benefits) The…”
Review Title Best thing since sliced bread Comments (Benefits) The switch to iContracts was a fantastic experience, matched only by our experiences since. It is a great product for keeping our contracts organized and compliant. It's easy for our users to use and for our system administrators to customize for our specific needs. Customer Service has been beyond exceptional walking us through our learning process and helping us come up with solutions to our individualized issues. We find new ways to utilize iContracts all the time, which means we keep finding more bang for our buck with this product. I whole-heartedly recommend iContracts.
