Idnet
★★★★★ 4.7 · 7 Reviews
What is Idnet?
Our network is distributed over two top-of-their-class datacentres in London's Docklands at Telehouse and at Telecity. Each facility is connected to each other by redundant Ten-Gigabit Ethernet circuits and each hosts autonomous services and independent external Internet connections for both international peering and global transit reach. Our core global Internet connectivity is presented in London, Frankfurt, Stockholm, Paris and Amsterdam where we are connected to the major International Internet Exchange Points: LINX (London), LONAP (London), DE-CIX (Frankfurt), NETNOD (Stockholm), FRANCE-IX (Paris) and AMS-IX (Amsterdam). At these Exchanges we have peering connections with over 800 global networks, enabling us to deliver data from around the world at incredibly fast speeds. All external circuits are duplicated to ensure redundant failover in the event of an outage. In order to ensure that our own internal network can survive unexpected equipment failure every router and switch is deployed as a pair working in tandem. Should a device fail then our core network will automatically self-heal to route traffic around the problem, maintaining full service, allowing us to replace and repair the fault without disrupting normal operations. The core network and external connectivity is monitored 24/7 with alerts issued to duty engineers in the event of a failure or unusual traffic event. Where a circuit regularly reaches 70% utilisation the capacity of that link is increased to provide sufficient headroom again.
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Idnet Reviews (7)
- ★★★★★6
- ★★★★★0
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Idnet receives overwhelmingly positive reviews, though one detailed complaint stands out starkly against the rest. Five reviewers praise the service for fast, reliable connections at a competitive price, with particular emphasis on suitability for both home and business use. One user highlighted strong customer service and good value for a self-employed startup, while others noted the availability of leased lines across locations.
However, one long-standing customer left over a billing dispute rather than service quality. They described being charged £10 monthly without notification for two years, receiving only a dismissive "standard rate" response when they contacted the company about removing the charges, despite offering to renew their contract. This reviewer acknowledged the product and service were "mostly sound" but felt the company's unwillingness to negotiate with a loyal customer of two and a half years represented a failure in customer relations that prompted them to switch providers and caused service disruption.
Three reviews mention improved search rankings and sales, though these read as somewhat generic testimonials. The overall picture is of solid technical performance and affordability, undermined by at least one instance of poor billing transparency and inflexible retention decisions when faced with a long-term customer dispute.
★★★★★
Friday, March 13, 2026
“Oh where do I start, because this poem maybe for…”
Oh where do I start, because this poem maybe for the old fart. Two and a half years — no small thing to give, Above the average, a loyalty few achieve. Yet here I stand, a customer no more, Not chased away by signal, speed, or score. You didn’t lose me to a dropped connection, You lost me to a policy defection. A billing glitch I sorted all myself, Found dusty charges sitting on your shelf. Ten pounds a month in silence, just withdrawn, No flag, no letter sent — simply gone. When I called up, the answer was prepared: “Standard rate.” Two words. As if you never cared. I offered you a deal, a fair exchange: Two years signed up for what you’d rearrange. New revenue secured, retention neat, But your swift "no" just handed us defeat. IDNet once stood for doing the right thing, Not letting loyal customers just burn and sting. Now I face the fallout of your choice: Reconfiguring switches, finding a new voice For Layer 3 and IPv4 anew, Public services down an hour or two. I would have stayed. I wanted to. I tried. Instead, I propagate to a new side. The product? Fine. The service? Mostly sound. The decision-making? That’s where it unwound. One lost customer won’t break your year, But multiply that "no," it costs you dear. You looked at what you held, and what you’d lose, And somehow still decided I wasn't worth the choose. Farewell IDNet as I depart; you made this all fall apart ??
★★★★★
Thursday, August 1, 2013
Specialteapartea“Idnet provides fast, reliable service at a great price! It…”
Idnet provides fast, reliable service at a great price! It is trusted by blue chip companies and government agencies. It is perfect for home or business use and I would highly recommend to all my friends and business associates.
★★★★★
Monday, July 22, 2013
“Overall I'm very pleased I chose Idnet to help my…”
Overall I'm very pleased I chose Idnet to help my company. They have really helped me get more searches and optimize my keyword choice and sales. Can't thank them enough!
★★★★★
Monday, July 15, 2013
Bracelets-r-us“They really helped me with my search rankings. I've zoomed…”
They really helped me with my search rankings. I've zoomed up, whereas before, I was several pages in. As you know, most people only check the top 3 or 4 search rankings. My sales have increased, I would highly recommend their services.
★★★★★
Monday, June 24, 2013
“This internet service provides some of the fastest and most…”
This internet service provides some of the fastest and most reliable connections out there. It is great for setting up a virtual home network or even a small/large office setting.
★★★★★
Monday, April 8, 2013
“Quality and affordability is what I always look in service.…”
Quality and affordability is what I always look in service. I am self-employed and just starting out so I need to watch my bottomline closely. What I like about Idnet is that it fits my criteria and provides added-value because of its excellent customer service. Kudos to this company!
★★★★★
Thursday, March 28, 2013
MarshalHack Inc.“Idnet is a broadband internet connection provider with fast connection…”
Idnet is a broadband internet connection provider with fast connection speeds and plenty of bandwith. Leased lines make the service available almost anywhere.