IDT Express

IDT Express

4 Reviews

What is IDT Express?

IDT is one of the largest carriers of international voice traffic, handling over 28 billion international minutes annually.

IDT Express is IDT's online portal, that allows you to run your voice termination business the way you want to, however big or small your company.

It combines global VoIP connectivity with market-leading rates and a unique, self-serve portal, giving you the power to purchase DIDs and manage IPs, termination quality, payment methods and more, in just a few clicks.

The online portal has many features that will maximise business performance, such as access to market leading rates, anti-hacking features and reporting, including CDRs and real time traffic profiles.

Leverage the global buying power of IDT and start to maximize your wholesale voice termination and DIDs business - why not try it for free!

Serchen Index

48.90
3
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4
Reviews
77
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IDT Express Reviews

1.5

OK.

4 Reviews

Last reviewed on
25 September 2020

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Monday, September 28, 2020

Chore company hai Idtexpress

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Monday, December 9, 2019

Terrible quality on all voice divisions. No support.

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Response from IDT Express:
30 December 2019 at 08:11

Thank you for taking the time to provide us your feedback. IDT Express offers A-Z Voice Termination plans with 3 standard routing and quality options. We sincerely apologize you had a negative experience using each division and offered no support. We’re normally known for our exceptional attention to detail, and we regret falling short of your needs.

Our goal is to provide high quality service and reliability. We'd like to learn more about your specific experience and make things right. If you wouldn't mind, please contact us at [email protected] at your earliest convenience. We look forward to communicating with you and working towards earning back your business.

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Thursday, January 25, 2018

We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scense. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.

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Tuesday, November 3, 2015

IDT Express providing very bad services to him client. before making payment all staff responce at the time and support for the account. When once get payemnt no reply to his client even skype also login and block to the customer. They are total provide very very very very bad service to the customer. Even no one provide proper feedback to the customer. over all idt express fraud company and not providing support after the payment. Dear All guy pls think before taking any services and voip from idt express.

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