IDU
★★★★★ 4.6 · 166 Reviews
What is IDU?
IDU makes budgeting, forecasting and variance analysis tools for empowered financial management. IDU-Concept, automates the planning process, eliminating errors and empowering the business with real-time, accurate, relevant information. IDU enables deeper insight into your operating costs, allowing for better expense management and increased efficiencies. In addition, instant access to up-to-date, accurate financial information drives agility and enhanced decision-making. IDU goes beyond traditional planning by connecting strategic, financial, departmental, and operational plans, breaking down silos and significantly improving collaboration and accountability. IDU-Concept integrates seamlessly with your ERP software, can be implemented quickly, and reduces budgeting cycles from months to weeks.
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IDU Reviews (166)
- ★★★★★93
- ★★★★★73
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
IDU-Concept is a strong budgeting and reporting tool that most users find effective and reliable, though the interface has some rough edges. Users consistently praise the system for automating budget processes, streamlining reporting, and reducing reliance on Excel spreadsheets. The drill-down capabilities and ability to customize reports are frequently highlighted strengths, as is the responsive support team. Many users report significant time savings and improved financial visibility after implementation.
The main criticisms centre on user experience. The interface is described as slightly complicated or complex initially, and several users note it could benefit from modernization and improved aesthetics. Performance issues appear occasionally—some mention slow response times under heavy concurrent user load, and a few flag problems with data integration automation requiring manual effort. Dashboard creation is noted as challenging. A few users also mention frustrations with support turnaround on specific queries and limitations in historical data refresh capabilities.
Deployment and support are generally strong points. Reviewers highlight professional implementations completed on time and within budget, plus accessible support staff. The product works well with ERP systems and Excel, and users switching from spreadsheets report substantial operational gains. Several long-term customers (10+ years) confirm the system has stayed relevant and responsive to their evolving needs. Cost-effectiveness relative to competitors like SAGE and OneStream is mentioned as a decision driver. Local versus cloud setup emerges as a minor concern—some suggest cloud deployment would improve uptime and real-time reporting.
★★★★★
Wednesday, February 27, 2019
“Pros: It enhances the integrity of financial information by eliminating…”
Pros: It enhances the integrity of financial information by eliminating manual intervention Better storage of information Simplifies the budgeting, forecasting and reporting functions Cons: There is no option to create standard reports for various users Inability to copy and paste or duplicate activities for some functions Overall: Definitely improved our integrity as the finance department. In our current loss of info, analytics developed by IDU came to the rescue as it stored all info from prior years to future forecasts.
★★★★★
Wednesday, February 27, 2019
“Pros: The budget process and monthly forecasting is much easier…”
Pros: The budget process and monthly forecasting is much easier and efficient within IDU. Monitoring monthly actuals against budgets. Assets are managed and handled within IDU no manual asset registers anymore. Cons: There is not really anything we don't like. Overall: IDU is very user friendly, efficient response times when we have queries.
★★★★★
Wednesday, February 27, 2019
“Pros:The budget&forecast application is user friendly and supports driving responsibility…”
Pros:The budget&forecast application is user friendly and supports driving responsibility for managing budgets to the budget owners,and assists the Finance team to effectively monitor budgets and forecast accurately.IDU has a great culture-the team have the right skill sets & knowledge/experience,understand the budget process(not just good application developers!),and fully support you from day one through to successful implementation and beyond.This is the experience a customer wants with a product and the service! Cons:There is nothing to complain about-really!Whilst one can always improve on a product and service,I always get the impression that IDU are already one step ahead planning for the next improvements to their product when as a user you suggest an improvement. Recommendations to other buyers: IDU offer serious value for money-take the plunge and don't allow the cost to be a barrier to acquiring IDU's budgeting tool if you fit their target market. Also look out for the anal
★★★★★
Wednesday, February 27, 2019
“I have been working on the IDU programme/software for the…”
I have been working on the IDU programme/software for the last four years and i am impressed with the programme and all the functions that are offered. We mainly use it for our budgeting process and i am quite happy with how everything is structured. We recently upgraded to the latest version of IDU and there are some features that are no longer available and most people struggled to find their way on how to go about using the programme but the overall experience has been awesome and the wonderful team at IDU KZN has been very helpful. Pros: The reports, i think they a have been designed in such a way that they even if a person has never worked on the IDU programme, one can easily interpret the information. Cons: We always have to email our queries and not communicate our queries over the phone. I think IDU should introduce team viewer to be able to see on our screens what issues we have.
★★★★★
Wednesday, February 27, 2019
“Started using the system in 2014. It is a user…”
Started using the system in 2014. It is a user friendly system with amazing functionalities. It has really made our work processes more efficient. The support/helpdesk is very efficient as Users' needs/queries are addressed as soon as possible. Pros: The analytical reporting and the Recodes and Accruals are excellent functionalities available on idu Version 5. The idu-Concept Administrator is very user friendly which makes it easier for any person to manage the admin environment, no IT/system developing skills required hence no support agreement is needed. Cons: No cons that I can think of, the system offers functionalities that meet the needs of businesses. It is responsive to business needs especially the latest Version 5 has made a significant move in addressing business needs. The system provides value for money and its implementation cost is reasonable. Recommendations to other buyers: It is worth finding out more about this software and am sure you will end up implementing it
★★★★★
Wednesday, February 27, 2019
“IDU has made reporting, budgeting & forecasting an administrative dream…”
IDU has made reporting, budgeting & forecasting an administrative dream for my department. I would highly recommend IDU for any business, big or small. Pros: Easy to use for non-financial users. Ability to adapt and customize system to suit our business on a continuous basis. Easy to understand system & use it in our day to day business for reporting & decision making. Admin ability to create, change or update anything, without depending on IDU consultants. Feedback & assistance from Helpdesk & Consultants are always fast & effective! Cons: That I cannot see 'back-end' rules to make sure it is in line with my expectations. IDU is very fiscal set restricted (causing duplication of work & errors to occur). Structures is also very specific, again duplication of work (would be nice to have a 'main' set up where all structures feed from).
★★★★★
Wednesday, February 27, 2019
“Pros: Product is flexible, great look and feel for the…”
Pros: Product is flexible, great look and feel for the non-finance user, easy user customization, excellent import/export capabilities, individual user parameters highly adaptable, Cons: lacking built in checks and balances, drawn out implementation process Recommendations to other buyers: Have a very clear idea what the purpose of the software is before implementation
★★★★★
Wednesday, February 27, 2019
“Comments: It is unusual to find a budgeting system that…”
Comments: It is unusual to find a budgeting system that caters for budgeting and reporting. IDU offers the solution. Pros: The ease of use and integration capability. Cons: It is not specifically designed for the public sector, and its presentation design is largely private sector based. Recommendations to other buyers: Rather ask for a demo first, to see the functionality and features.
★★★★★
Wednesday, February 27, 2019
“Pros: Proudly South African, developed with our unique requirements and…”
Pros: Proudly South African, developed with our unique requirements and collective character in mind. Keeping up with the latest technological as well as other related developments at all times, responding positively to the requirements of individual clients as well as clients within a specific industry (in our case, the Higher Education (HE) sector). Finally, a helpdesk as well as other technical and client support services operating at the speed of light. Cons: Nothing, really! I can simply not think up anything! Recommendations to other buyers: Taking into consideration of, as well as knowing exactly what you want at the end, as well as response times expected and delivered upon. Also, needs arising from the specific industry in which you find yourself and the resulting power of "collective bargaining" as an industry and the response of the service provider thereto, as opposed to bargaining power as an individual client.
★★★★★
Wednesday, February 27, 2019
“What do you like best? The turnaround time on the…”
What do you like best? The turnaround time on the annual budgeting process has been reduced with around 6 weeks since implemention. In addition, subsequent product developments and upgrades has reflected attention to customer needs. The response time on queries logged with the helpdesk is also commendable; if not resolved the same day/next day, issues are logged with subsequent solutions/improvements. What do you dislike? I cannot think of anything, will need to nitpick to find something. Recommendations to others considering the product Put simply, answers to all the needs What business problems are you solving with the product? What benefits have you realized? Reduced turnaround time on budgeting; relevant solutions, improved data analysis.
