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Infoplus Commerce

★★★★★ 4.8 · 13 Reviews

What is Infoplus Commerce?

Infoplus is a cloud-based inventory and warehouse management solution which offers a range of tools for managing customers, vendors, stock, orders, shipping, and more. The system is designed for small and medium-sized B2B and B2C businesses in wholesale, eCommerce retail, and third party logistics (3PL). The inventory management tools in Infoplus allow users to track and control inventory levels in real-time, with lot control, high and low stock level alerts, and inventory adjustments. Purchase orders and advanced shipping notifications can be managed, and receipts can be created on-the-fly to load inventory. Orders can be created, imported, edited, and tracked, and integrations with shopping carts sync orders in real-time, reducing the risk of overselling stock. Order fulfillment processes can be scheduled to run 24/7 based on the shipping method, last-in-first-out (LIFO) or first-in-first-out (FIFO), and prioritized by customer type, deliver-on or need-by date, or service level. Infoplus integrates with multiple shipping channels, allowing users to shop around for the best possible shipping rates. Customizable templates can be used to create warehouse documents, including pick lists, packing slips, and shipping labels, which can be printed automatically. Users can track order statuses in real-time, with visibility into returns and exceptions, even for external shipments. Users can also manage compliance regulations when shipping products such as dry ice, alcohol, and ORM-D hazardous materials.

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Infoplus Commerce Reviews (13)

4.8
★★★★★
13 reviews
  • ★★★★★11
  • ★★★★★1
  • ★★★★★1
  • ★★★★★0
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Review Summary

Generated using AI from real user reviews

Infoplus is a powerful but complex WMS that rewards investment in setup and customization, with particularly strong support and flexibility for specialized workflows. Most users praise its extensive customization options, robust reporting, and responsive implementation teams that go beyond typical software onboarding. The system excels at providing real-time visibility across operations and integrating with external systems via API, helping users streamline fulfillment and reduce manual work dramatically.

However, the steep learning curve is consistent across reviews. Users frequently note that mastery requires months of configuration and ideally a developer on staff, though the company doesn't provide in-house customization services. Several reviewers mention bugs in specific areas—like the shipment table—and workflow frustrations such as inability to delete certain records or change field types. One user criticized the billing module as underdeveloped for complex 3PL scenarios.

The gap between what the software *can* do and ease of initial use is real. Reviewers describe feeling overwhelmed by the number of settings and places to configure the same function, and one noted that scripts don't always work reliably. That said, users who committed to the learning period report transformative results: faster order fulfillment, better visibility, and the agility to support niche business needs. Support quality appears to be a differentiator—multiple reviewers highlighted responsive and knowledgeable staff. This is best suited for organizations willing to invest time upfront and with resources to configure it properly.

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