Infoset

Infoset is a company that specializes in innovative solutions in education and health technology, as well as customer service management. They focus on web and mobile product design and development, particularly in automating data entry and workflow processes to improve efficiency. Their services include data management, where they compile large datasets, identify key data points, and generate insightful reports. A notable product is OpenMD.com, a health search engine and directory. Additionally, Infoset offers an omnichannel customer service platform that integrates management and automation for various communication channels. This cloud-based solution allows businesses to handle customer service and sales operations through phone, email, live chat, chatbots, and social media from a single interface. Key features of the platform include multi-channel communication, reporting and statistics, third-party integrations, automated alerts, and knowledge base management. Pricing for this platform starts at 23 per user per month.