InGenius Software

InGenius Software

4 Reviews

What is InGenius Software?

InGenius connects your existing business phone system to your CRM using computer telephony integration (CTI). Ignite agent productivity and earn happier customers with the most flexible, scalable, and extensible CTI solution on the market.

Drive more successful service and sales with one simple, smooth integration that supports unique and complex contact center workflows.

InGenius helps customer service centers improve CSAT scores and NPS, as well as drive more successful IT helpdesk support and outbound sales. Empower agents to place, answer, and transfer calls from within your CRM, with added caller insights delivered right to their desktop in the moment for more efficient and effective conversations. Increase case handling capacity with blended omnichannel agent support, while reducing case resolution times. Streamline even the most complex workflows with custom integrations.

Integrate your Salesforce, ServiceNow, or Microsoft Dynamics 365 CRM with your Avaya, Cisco, Genesys, Mitel, or Twilio phone system. InGenius supports on-premise, hosted, and hybrid telephony systems and can even facilitate seamless cloud migrations while eliminating downtime for your end users.

Visit our website to learn more about digitizing the phone channel using InGenius: https://uplandsoftware.com/ingenius/

Or watch our short explainer video: https://uplandsoftware.wistia.com/medias/67sdv0g1qk

Serchen Index

60.00
62
Employees
4
Reviews
907
Followers
N/A
Likes

InGenius Software Key Features

screen pop

click-to-dial

call logging

intelligent dialing

screen transfer

call reports

call control

call wrap-up

computer telephony integration

CRM connector

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InGenius Software Reviews

5.0

Excellent!

4 Reviews

Last reviewed on
11 May 2021

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Tuesday, May 11, 2021

Versatile, flexible and excellent support
As an organisation with multiple telephony platforms, we were really eager to find a solution that could connect our Dynamics365 instance to as many of them as possible and expected to have limited functionality as a result. We were quite pleased to find that the Ingenius CTI solution not only worked with all our different telephony platforms, but did so in an elegant and comprehensive way. The fact that the Ingenius support team have gone out of their way to support our implementations across various geographies, time zones and iterations has made what we feared would be an onerous task into one from which we have quickly made productivity gains. I could not recommend this Ingenius solution and the service that comes with it highly enough.

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Tuesday, May 11, 2021

Sophisicated, but still easy to use for Call Center Agents
Having chosen InGenius was the right decision. It is sophisticated to offer all kind of customization, but still stays easy for the users to manage and understand. Having had multiple upgrades and custom-built functionality, the support staff is very competent and a pleasure to work with. They always take their time until everything is to our satisfaction.

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Tuesday, May 11, 2021

InGenius - Productivity Boosting Tool
We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction.

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Tuesday, May 11, 2021

InGenius is a partner for success in CTI.
We have been using InGenius for the last year in our call center. After a thorough review of CTI products, we chose InGenius based perceived ease of use and support, I have to say we were not disappointed. Set up was straight forward, our implementation, including a robust internal testing, took a week. Ease of administration was key to our success both in the InGenius admin tool and Salesforce Integration. Our agents are now more productive with click to dial and click to create, they are more informed with screen pops. We were also able to migrate all of our reporting within Salesforce to track agent productivity for call/case/activity. We have two agent models supported, one with Onmi-channel and one strictly phone. Support has been wonderful during the entire process, it is beyond what I have expected of a vendor, InGenius is more like a partner.

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