InGenius Software

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InGenius Software

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About InGenius Software

InGenius quickly and easily adapts to unique contact center needs with next-generation computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction.

InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision-making.

InGenius Software Key Features

  • screen pop
  • click-to-dial
  • call logging
  • intelligent dialing
  • screen transfer
  • call reports
  • call control
  • call wrap-up

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This page was last updated 24 April 2014 04:22