Intellum

Intellum Product Details

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market. The Exceed LMS allows learning professionals to mix and match a wide variety of file types including documents, spreadsheets, presentations and PDF files, traditional e-learning assets like SCORM or AICC-compliant courseware, and non-traditional resources like links to YouTube videos, TEDTalks or blog posts. The result is a more modern enterprise learning experience.

Intellum Support & Customer Service

A number of our competitors are routinely dinged on poor support. Intellum’s support team is comprised of US-based FTEs and our more consultative approach is apparent in the client support processes, where clients interact with Intellum team members who perform more like account managers than technical support.

In its recent LMS Trends Survey, research firm Brandon Hall Group released results of an Industry-wide LMS net promoter survey. The average NPS among learning professionals for their “primary or favorite LMS” was a minus-34. People really dislike the learning solutions they have in place and largely would not recommend those solutions to other professionals. A lack of innovation and poor support experiences seem to factor prominently.

We recently completed our 2017 NPS survey and Intellum’s ExceedLMS scored a (positive) 43 (up from 36 since the last Gartner survey). We attribute this drastically better score to our two main internal objectives - deliver consumer-like tools that are always improving and consistently exceed our clients expectations when it comes to support.