What is SalesNOW?
Interchange Solutions, based in Toronto, Ontario, Canada, has been developing CRM solutions since 1997 and is the maker of SalesNOW, a complete CRM Suite for the Web and mobile devices, used by thousands of customers worldwide. SalesNOW is an actively developed, award winning, affordable, robust, secure and fully hosted Customer Relationship Management (CRM) solution for the mobile device and the Web, designed for sales reps, sales teams, and service. Everything that a user enters within SalesNOW on the mobile device – such as contacts, companies, leads, deals, and activities – is automatically synchronized to their SalesNOW Web account and vice versa. SalesNOW is easy to use, allowing users to remain organized while tracking and managing all aspects of the sales cycle in real-time, anytime, anywhere. SalesNOW improves sales rep effectiveness on the road, increases management visibility as to who is doing what, and reduces the reporting burden via quick access to activity and sales related graphical and excel based reports.
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SalesNOW Reviews (69)
- ★★★★★48
- ★★★★★21
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SalesNOW is overwhelmingly well-regarded, with 42 five-star reviews out of 50. Users consistently praise its ease of use, affordability, and responsive customer support as the standout strengths. The software handles core CRM tasks—contact management, sales pipeline visibility, and team collaboration across multiple locations—without unnecessary complexity. Mobile access and customization options are frequently mentioned as valuable features.
Customer support emerges as a major differentiator. Reviews repeatedly highlight the responsiveness and helpfulness of the team, particularly account managers, who assist with implementation, custom integrations, and problem-solving. One reviewer noted the support is "KEY when choosing a CRM." Users also appreciate the straightforward data presentation, ability to add custom fields, and quick setup relative to competitors.
The few criticisms are minor and scattered. One user wished for better reporting metrics by location and team, while another noted the mobile app required a learning curve. The product is described as lacking "overkill or complication," which suits small to mid-sized teams but may limit feature depth for more complex enterprise needs.
Across reviews, users consistently report tangible business improvements: faster sales cycles, better team visibility, and reduced administrative friction. The combination of low cost, simplicity, and attentive support appears to drive strong satisfaction and loyalty, with many users reporting years of continued use.
★★★★★
Wednesday, July 13, 2016
“Easy to Implement, but Detailed in Scope. A large number…”
Easy to Implement, but Detailed in Scope. A large number of useable out of the box features, very minimal customization required. We were operational with 80% of our requirements in 90 minutes. It can also be easily customized if required, the edit tabs are well laid out and all fields can be edited.
★★★★★
Wednesday, July 13, 2016
“SalesNow a HUGE Boost to our sales system. We had…”
SalesNow a HUGE Boost to our sales system. We had reviewed several CRM options before going with SalesNow. A lot of them were very complicated and we have several sales guys that aren't very tech savy. SalesNow was pretty intuitive to use and the staff at SalesNow were great to work with. They provided ample training sessions for our staff and uploaded/integrated all of our company info to get us up and running. Now we are about 6 months in and still getting tremendous service fom the techs if we have a question or find a customization that we want to make. Can't say enough good things to express how happy we have been with both their product and their service.
★★★★★
Tuesday, November 24, 2015
“Flexible and customized. The software has the users priority/security control…”
Flexible and customized. The software has the users priority/security control and is easy to customize. The support is very helpful.
★★★★★
Monday, November 2, 2015
“Pros: Our global team, who are constantly traveling in the…”
Pros: Our global team, who are constantly traveling in the field, like the fact that they can access SalesNOW directly from their mobile devices or Macbook Pros. It's easy and efficient for them to enter their call data or capture phone calls without confusing or time consuming overhead. We also heavily utilize the Outlook integration to quickly capture email data against operators. Furthermore, the SalesNOW team is always very attentive to our questions and needs. One of the shining lights in the murky CRM industry. Cons: This must be a trick question. We saved budget money, we have access to vastly better support, and SalesNOW stays flexible to our needs and growth. It's a win-win. Recommendations: A potential SalesNOW customer should take the time to organize their needs in a clear and concise manner. The more time spent up-front, the better. Either way, SalesNOW is dedicated to making their solutions better and going the extra mile to beat their competitor's vague and bloated products.
★★★★★
Thursday, October 22, 2015
“Easy to use. I am not using all of the…”
Easy to use. I am not using all of the features yet, but will as the business grows.
★★★★★
Friday, July 17, 2015
“Great vendor support. Ease of navigation. Ability to tailor it.”
Great vendor support. Ease of navigation. Ability to tailor it.
★★★★★
Wednesday, July 15, 2015
“SalesNOW is very user friendly. The ease of building a…”
SalesNOW is very user friendly. The ease of building a Client Data Base and then utilizing for scheduling calls or meetings and then carries over to Outlook. This software is also very easy to customize to fit the flavor of how you want this to work for your organization. I really enjoy being able to generate Sales Reports of various types for meetings and sharing with the rest of the sales team. Also helps me to stay involved in other sales reps activities.
★★★★★
Tuesday, July 14, 2015
“This is a great company to work with, their support…”
This is a great company to work with, their support and customer service exceeds majority of tech companies out there. It's nice to work with people who actually know who you are when you call them.
★★★★★
Tuesday, July 14, 2015
“Sales Now is a great CRM. When we were setting…”
Sales Now is a great CRM. When we were setting up our branch, the staff was very helpful and took extra steps to show us little tricks. Reports are easily ran and notes can be followed up on easily.
