InvGate

InvGate

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55
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InvGate Key Features

IT Service Management

Knowledge Management

Change Management

Problem Management

ITIL Alignment

Reporting and Analytics

SLA

Gamification

Multi-Department Support

Workflow Design

What is InvGate?


InvGate Free Trial Information

Test the magic of InvGate for yourself – FREE for 30 days https://www.invgate.com/free-trial/


InvGate Pricing

We offer named and concurrent licenses. Pricing available upon request: https://www.invgate.com/pricing/


Countries InvGate Services Available In

We sell directly and also via Partners in more than 40 countries.


InvGate Support & Customer Service

We offer customer support via https://support.invgate.com/ in English and Spanish, Monday to Friday, 7:00 to 18:00 (Eastern Time). Also via phone on +1 877 602 0800 (US) and +54 11 4718 3795 (Argentina).

Our support team is one of the things that our customers most appreciate. It matters to us that they are not only proud to use our products, but also appreciate and recognize our humanity.


InvGate Product Details

Have you ever wondered how a poor help desk management can impact your company? InvGate knows the answer to that question and that is why we have created InvGate Service Desk, a software conceived to centralize and organize your organization’s support management, in an easy and intuitive way, intended to guarantee complete Help Desk control from a single management console. Service Desk enables you to keep process records, when required, reporting capabilities and notifications by email. By means of a single tool, users will be able to solve requests and service requests, and include multiple collaborators and observers in the process. InvGate Service Desk gives you detailed records of the proceedings of each incident, reports on them and produces notifications via e-mail. Using a single tool, you can deal with incidents, populate a Knowledge Base that your users can browse, create your own workflows, generate breaking news and announcements, create custom reports, manage your help desks and groups and customize your dashboards. You will react quickly to contingencies and problems that arise in your infrastructure: an innovative drilldown design makes InvGate Service Desk a true Business Intelligence tool. Your users will appreciate the 100% intuitive and familiar social network format, whereas you will benefit from the best practices in the industry, since InvGate Service Desk is based on ITIL (Information Technology Intraestructure Library). InvGate Service Desk is a true user-friendly, intuitive Business Intelligence solution that is available at your fingertips.


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