Keatext

Keatext

4 Reviews · Last reviewed on 29 May 2019

What is Keatext?

Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard.

Designed to minimize response time, Keatext is the industry’s most agile cloud-based opinion-analysis engine], relying on deep learning and a rich, ever-growing knowledge base. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities.

Keatext was founded in 2010 by natural language processing pioneer Narjes Boufaden. With a team of full-time PhDs, she is delivering on her vision of developing applied AI that helps businesses cultivate meaningful relationships with their customers.

Serchen Index

55.00
23
Employees
4
Reviews
1,289
Followers
N/A
Likes

Keatext Key Features

Customer Experience

Feedback Analytics

Text Analytics

Voice of Employee

Customer Insights Analytics

Feedback Management

Survey Analytics

What is Keatext?


Keatext Product Details

Catch unexpected issues as they emerge

Keatext uses deep learning to synthesize in seconds large volumes of feedback data, helping you eliminate blind spots when seeking to understand the needs of your customers. It analyzes, clusters, correlates and tracks autonomously, so you can respond quickly to situations that require immediate attention.

Get a bird’s-eye view of your customers’ comments

See all your unstructured feedback data in one place and analyze it all at the same time. Whether it’s from your website, call centers, stores, mobile app, social media or online review sites, you’ll be able to compare and contrast the results across every channel. Easily export your analysis in full for further exploration and advanced visualizations.

Leverage customer insights to transform your business

Keatext will assist you in taking decisions that drive business results. Our high-ROI platform makes unstructured data actionable and provides insights that can lead to improved satisfaction ratings and customer retention, upgraded products and services, and increased sales.

Save time and effort with our ready-to-use platform

Keatext adapts to any industry without needing algorithm customization, eliminating the requirement for keywords, lexicons and semantic dictionaries. Our platform comes with preloaded learning: From the moment you begin using it, you’re seamlessly tapping into a rich knowledge base that improves with each passing second.

Key Features

Multichannel analysis Benefit from a holistic view of your feedback data, collected from all key touchpoints such as your website, call centers, stores, mobile app and social media.


Keatext Support & Customer Service

Opinion and sentiment analysis Obtain an accurate analysis and the instant categorization of customer feedback into Praise, Problems, Suggestions and Questions.

Multilingual processing Profit from our platform’s proficiency in English, French, Spanish and Arabic, and its various maturity levels in 100+ other languages.

Advanced data filtering Narrow your results to achieve deeper segmentation by creating custom filters based on your metadata categories and relevant keywords.

Watchlist Create watchlists to stay on top of topics that matter to you, then share them easily with a unique URL.

Blacklist Remove unwanted feedback and block it from appearing in future results by including it in the blacklist.

Automatic correlations Let Keatext find hidden connections between comments and your metadata.

Trend detection Be alerted to positive or negative trends and unusual data automatically identified by the platform.

Granular time comparison Monitor the evolution of your customers’ opinions and the results of the actions you’ve taken thanks to the platform’s ability to host your data and track progress over time.

Automatic grouping Increase your productivity through the automatic bundling of feedback data into groups identified by the platform, which you can personalize to meet your business requirements.

Exportable custom dashboards Create custom dashboard views and export the resulting data in a CSV file.

Plug-and-play platform Be up and running in minutes with no setup or maintenance required.


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Keatext Reviews

4.5

Excellent!

4 Reviews

Last reviewed on
29 May 2019

What do you think?

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Wednesday, May 29, 2019

I like the text analytics feature, it really helped us figure out customer pain points. It's accurate when it comes to understanding review sentiment. It is a fun and easy to use tool.

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Tuesday, May 28, 2019

Easy, great support and collaboration by Keatext

Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.

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Tuesday, May 28, 2019

We evaluated Keatext during a test period and were very impressed with the results.

The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful.

No Cons. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated.

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Tuesday, May 28, 2019

Grouping feature is quite convenient. Filters is a good feature. Sentiment analysis within grouped words is also helpful.

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This page was last updated 22 October 2019 09:32