Keepcon

Keepcon is a technology company that since 2008 is dedicated to the development of artificial intelligence with the purpose of, through the application of semantic technology, to process and classify informally written natural language in real time in Spanish, English and Portuguese. Our software has linguistic knowledge that allows, with a minimum configuration effort, to understand and classify with the highest precision what our clients express in an informal written form in any digital source (RRSS, NPS, Mail Whatsapp, Webchat, Bots, etc.)

Implementing Keepcon allows multiple benefits:

• Know in real time what your users are talking about
• Do benchmarking to understand what customers are talking about their main competitors and to be able to perform qualitative analysis
• Access dashboards that allow you to detect and act quickly in the face of crisis situations
• Know qualitatively the online result of a campaign to make decisions quickly
• Moderate own sites, thus safeguarding the health of the brand
• Have visibility over 100% of the queries that arrive through digital means, in a centralized, automated way and with the capillarity that automation allows, being able to identify the root causes objectively and in real time
• Generate efficiencies in the service process through automatic actions that help reduce service time and maximize service quality (resolution in the first contact). Some examples: Suggested responses, discarding messages that do not need a response, automatic closure, automatic routing according to the type of claim, automatic responses, automated service through bots.

Leading companies in the world choose us in Latin America, USA and Europe, and certify the quality of our services.

Learn more about us at www.keepcon.com