Kosmos Central

CH from I&I (2 - 10 Employees)

Kosmos is a HORRENDOUS faulty app and even more atrocious "customer service". Myself and my web developer struggled to make this app work for 11 months. Tech support logged into my website to try to get their app to work properly and ended up completely wiping out my entire product database and KOSMOS, themselves, could not make their app work properly. No accountability. Support members lying about their roles with the company. Watch out, they come up with any excuse to blame you and speak down to you. Additionally, they have been FRAUDULENTLY charging my account for months and refuse to refund or stop their charges.

Jeff Happe from Happe Homes

I would give 5 stars, but eSync does need a couple more features which they are working on. I like that they do listen and will put feature requests customers absolutely need in the front of others. This software helped us with our brick and mortar multi store locations with Magento and Revel Systems cloud POS. We can now send all of our inventory to each unique Magento Web Store which is awesome. Some logistics for setup of our five locations, but once done this is an amazing integration. Magento is a resource HOG, so make sure you optimize your server so it will accept all the data that's being updated constantly from Revel, otherwise your server will go down. We updated our Max SQL connections from 50 to 300, along with a few other optimized settings and everything works great! Great software, absolutely needed by any brick and mortar store that needs an eCommerce and Amazon, eBay integration.

Nicholas Alexander from Nicholas Technology

I've worked with other platforms and there's so many different software solutions today in the cloud. Kosmos eSync is not saving any of my customer’s data and eSync processes data in real time. We've worked with other companies, like NChannel, eBride, Mule Soft (list goes on and on) and they all save your data in their SaaS software. A feature that’s sold to customers is having the ability to manage your data in their software once migrated over. This is highly problematic when you're copying data to another resource and making changes to it. My customer’s data is already being managed in its Master location or ERP/POS. We've ran into all kinds of data integrity problems with these other solutions. Why not just send it as intended to its destination?

Kosmos eSync is a complete breath of FRESH AIR! No Data Integrity problems at all! Everything migrates to the connections we intended it to go and unchanged!

Thank you again Kosmos eSync, for designing a system that works amazingly! I can now bill out my customer for support they actually need and avoid the constant berating’s of the past from the other solutions I got them involved with. If you are having data integrity problems and want to sleep at night then go with Kosmos eSync! Nice to finally have a reliable integration platform.