Monday, July 1, 2013 #8527 Gordon from AFI The lead status options are not customizable and can be difficult to utilize effectively. The customer service is absolutely terrible. They take forever to reply to inquiries and, when they do, they act as though they would prefer to not be bothered. Lack of customization and poor customer service makes this a bad fit for me. 0 of 1 people found this review helpful. Did you find this review helpful?