What is Leapmax?
Leapmax is a work-from-home solution for support teams. With features built to serve every stakeholder in a contact center set-up, Leapmax allows teams to be more productive and agile. Using analytics and monitoring tools, the platform helps businesses better understand how their teams work, even remotely.
Remote working or not, monitoring workforce productivity has always been a concern for most businesses. With the rising need for an integrated solution to serve multiple stakeholders, professionals with first-hand experience of running contact centers and large support teams conceptualized Leapmax, and re-innovated remote support operations for the better part of a year.
While we perfected our platform, multiple teams and workforces welcomed their new offices home with an all-in-one work-from-home solution–Leapmax.
The platform is designed to re-create a BPO-like environment in any Internet-enabled space, to enable seamless customer support. Each feature has been designed keeping in mind specific pain areas of managing remote support teams.
Using the best of artificial intelligence and machine learning, Leapmax houses feature sets that can ensure the productivity, security and efficient management of a remote workforce from one integrated platform. With the ability to record and analyze business critical data, Leapmax allows for deep insight into operational inefficiencies, helping businesses be more productive and compliant.