Unfortunately, I've had this product for 3 years and only because I was locked into a contract. I was hopeful when I signed up but I have regretted it ever since.
It feels like oppression. Counting the days until I can break free! Lexis is not interested in cancelling my contract, they are happy collecting and offering subpar products that will ruin your day.
Don't waste your money with this product.
The search: Intermittent and does not give continuous results. The natural search engine is heavily lacking - you need to be a Boolean pro to pull up anything relevant and even then it feels like a shot in the dark.
There are many times where we've called in to get help on the search and spent too much time with Representatives only to get nowhere. The poor reps even had trouble using it. I found myself having to go to the public law library to use Westlaw instead.
The contracts provided in Practice Advisor are weak and not very relevant. LexisNexis gives limited access on a section basis.
There are also a lot of contracts that are not even available. For example, I am subscribed to the business section, I would search for a Sales Agreement and would get results for partnership agreements and LLC operating from other states. Try typing in anything more complicated than that and your better off just writing the contract yourself.
Courtlink is another battle. Very Inaccurate.
It barely pulls cases when searching a litigants name. I would search for cases I knew existed and they would not populate unless I used the exact case number. Pulling complaints from federal and state dockets is hit and miss. Sometimes the load screen will run for half an hour with nothing.
I would give up occasionally and go straight to pacer or state court websites to pull dockets and documents.
I simply cannot rely on this product.
The Mathew Bender practice guide are hard to access and search and give limited guidance compared to Rutters.
In conclusion, I find myself crossing my fingers when I login to LexisNexis hoping that maybe I'll find what I'm looking for. Save yourself a lot of time and headache, spend a few extra dollars and go with WestLaw or any other research tool.