GotoNames

GotoNames

13 Reviews · Last reviewed on 30 January 2020

Serchen Index

10.62
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Employees
13
Reviews
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Followers
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GotoNames Reviews

1.3

OK.

13 Reviews

Last reviewed on
30 January 2020

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Thursday, January 30, 2020

gotonames/limedomain ran away scamming huge money from users. website/hosting/email all gone as their service been shutdown. website is down. Customer service not responding at all.

Overall Rating

Ease of Use

Features

Value for Money

Customer Support

Likely to Recommend

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Friday, April 27, 2018

freeze domain before its expires. Customer service do not reply at all. You have to solve your self, if any problem. DKIM or SPF had diffident adding parameter, do not works. contact them and they will block you from all the customer service and support. terrible service. I do not know, how many customer they may have left? or just me? ha ha ha....anyways. getting worst only

3 of 3 people found this review helpful.
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Wednesday, August 2, 2017

No response from them in a month. My email password was hacked/changed and I can't even get this email any more. I guess I need to change my hosting company.

5 of 5 people found this review helpful.
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Tuesday, July 22, 2014

I have never experienced such a bad service and control panel. You have to contact support just to change the name server. Support is slow to response. No live chat. Al I had was problem and problem. They are the worst company you can think of. Now I am stuck with my domain that I can not transfer because their website wont let me reveal my unlock code. STAY AWAY guys if you don't want to get stuck with your domain.

8 of 8 people found this review helpful.
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Monday, July 7, 2014

Whenever they can't fix a problem they just close the support ticket without comment. For example, their firewall recently started blocking IP addresses which experienced session timeouts. The first couple of times they just cleared individual blocks without explanation. When it kept recurring, they just ignore me.

That is just one example. No-one should ever use this company.

4 of 4 people found this review helpful.
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Monday, November 18, 2013

I take back my positive review. They get worse every single day! Nothing goes right ever. Everytime I install an app I have to email them for them to fix it. Everytime I register a name it takes hours for it to register. I was able to create 15 website for one hosting plan, then they told me that was a mistake (after 3 years) and changed it to 1 website per plan.

4 of 4 people found this review helpful.
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Friday, October 18, 2013

Absolutely terrible service, websites are down or slow quite often, customer service is terrible and the ease of use is poor. It's the most terrible webhosting service I've ever used in the last 5 years.

7 of 7 people found this review helpful.
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Monday, January 28, 2013

When they switched from limedomains to gotonames.com the service went out the window. The server is always down and the customer service don't know what they're doing. I am looking for another provider.

4 of 4 people found this review helpful.
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Tuesday, November 20, 2012

They have terrible and slow customer service. All of my sites were deleted. The servers are down all the time. Try someone else.

5 of 5 people found this review helpful.
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Thursday, June 7, 2012

The product and value for money: offers nothing above the minimum requirements to pay that much, which by the way is more expensive than competitors offering unlimited something or other.

How easy to implement? When it was limewebs, very easy, but when gotonames took over limewebs, my ftp account didn't work and when I tried to reconfigure in the customer account management pages everything had a "permission denied" error, except deleting the ftp account of course. The files that were supposed to be on there were taking up some of my disk space quota but were completely inaccessible. The annoying holding pages (with broken css) that covered up my files wasn't helping. Especially since the account was supposed to be free for life with limewebs, but it died with limewebs.

When I tried to contact customer service by opening a support ticket, they immediately asked for more info. A good sign showing that there is someone there to help. Unfortunately every time I tried to provide the answers, they deleted them, until they got fed up with my persistence and deleted the support ticket.

Unless you are a paying customer, stay away. Even then, be prepared to fight for your right to get what you pay for; or just pay less for more elsewhere.

2 of 2 people found this review helpful.
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Monday, April 30, 2012

I never have an issue with customer service. They go beyond my desires! Always helpful. Stuff goes wrong at least once every three months, but only when adding new plugins. They always fix it within minutes.

0 of 5 people found this review helpful.
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Tuesday, February 14, 2012

The customer service is non existent. All by E-Mail in an obtuse response manner. You have a problem, they tell you it looks good to them.

Great price for nothing. Prior to this new bunch running things I got great customer service and was very pleased.

Can't wait to migrate to a better service.

3 of 3 people found this review helpful.
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Friday, November 18, 2011

Gotonames (aka Limedomains) is nothing more than a gongshow of a company. It's run by a bunch of low-rent imbeciles who don't have the first clue about programming, much less customer service.

They're rude, ineffective and unapologetic when they screw-up (which is quite often).

Also, never and I mean NEVER trust a company that doesn't even offer a phone number to its customers.

5 of 5 people found this review helpful.
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This page was last updated 30 January 2020 00:52