LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, February 24, 2016
“Been using Ladesk software for 4 months now. We are…”
Been using Ladesk software for 4 months now. We are a company offering software for creating online surveys (Survio) and I am the head of our Customer Care department. To be honest, I simply do not understand how we could do it without LiveAgent. It works and has, if not all, then all the necessary features for making your customers happy with the support they are getting. The price is fair and the support outstanding. I would recommend LiveAgent to anyone.
★★★★★
Wednesday, February 24, 2016
“After having a conversation with the very first customer support…”
After having a conversation with the very first customer support at Ladesk I am impressed, you guys sell yourselves as a kayako's alternative, so far it is looking good, very good
★★★★★
Wednesday, February 24, 2016
“The ladesk software is very good value for money”
The ladesk software is very good value for money
★★★★★
Friday, February 5, 2016
“We use LiveAgent helpdesk software 1 year now. We chose…”
We use LiveAgent helpdesk software 1 year now. We chose LiveAgent because of company's size and budget. This software is exactly for us! We didn't have to install anything because it is web-based. Program consists of many features and there are many settings for each of feature. LiveAgent provides high quality multi-language customer support, universal inbox, forum, feedback reports and suggestions. Useful option is an possibility to manage everything via phone by iOS and android apps. If your company needs affordable and excellent helpdesk customer service, LiveAgent is definitely a good choice.
★★★★★
Thursday, January 21, 2016
“We started to use LiveAgent software around 2,5 years ago,…”
We started to use LiveAgent software around 2,5 years ago, and we are still satisfied. Product satisfies all our expectations and needs. Work and communication with consumers is much easier than before. LiveAgent uses more channels for communication: calls and emails, messages, Facebook and Twitter accounts, and live chats that more customers can be affected. Good structure through creating "ticketing" that helps quickly receive the request, find the solution and send it back to the consumer waiting for the answer. Agents can create their own rules how to split all incoming messages and calls into smaller groups.
★★★★★
Monday, June 23, 2014
Project+Patti“LiveAgent is one of those things that you don't realize…”
LiveAgent is one of those things that you don't realize you need until you actually use it and see how useful it is to have all your things in one place. For people using email, twitter, and especially with a bunch of other communication software, it definitely helps to have it all in one place.
★★★★★
Friday, November 22, 2013
“LiveAgent is simply the best multi-channel helpdesk software, providing control…”
LiveAgent is simply the best multi-channel helpdesk software, providing control over all of your support channels (Email, Voice, Live Chat, Facebook and Twitter). Also, if you came here to look for a Zendesk alternative, you are at the right place.
