What is Loom?
Loom is a video messaging platform designed to help teams communicate and collaborate more effectively. With Loom, users can create and share videos to communicate information, ideas, and feedback in a more engaging and personal way. The platform's video messaging tools allow users to record and share videos with ease, with features like screen recording, webcam recording, and editing tools to enhance the quality of their videos. Loom's video library provides a central location for all of a team's videos, making it easy to find and reference important information and feedback. Loom's messaging features enable teams to communicate in real-time, with options for private messaging, group messaging, and threaded conversations. Users can also integrate Loom with other productivity tools like Slack and Trello, to streamline their workflow and increase their productivity. Loom's analytics and tracking tools provide users with valuable insights into the performance and engagement of their videos, enabling them to track views, engagement, and other key metrics. These insights can help teams to better understand their audience and tailor their messaging and content to better meet their needs. Overall, Loom is a powerful and versatile video messaging platform that provides teams with the tools they need to communicate and collaborate more effectively. With its user-friendly interface, advanced messaging and video creation features, and seamless integrations with other productivity tools, Loom is a great choice for teams of all sizes and across a range of industries.
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Loom Reviews (42)
- ★★★★★21
- ★★★★★18
- ★★★★★3
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Loom earns consistent praise for its intuitive interface, fast screen recording workflow, and seamless integration with tools like Slack and Trello, though some limitations emerge at scale.
Users repeatedly highlight how quick and friction-free the core experience is—recording, trimming, and sharing a video typically takes minutes, and the platform requires almost no onboarding. The webcam overlay, editing tools, and view analytics are frequently cited as standout features that make async communication feel human and measurable. For small teams, nonprofits, and agencies, the ability to replace repetitive calls and long emails with short walkthroughs has tangibly changed workflows. Pricing feels reasonable at lower tiers, and reliability over multi-year deployments is generally strong.
The consistent friction points emerge as teams grow or use cases deepen. Video library organization becomes unwieldy once you exceed a few hundred recordings—folders help, but search and auto-organization lag behind user expectations. Long recordings (over 15–30 minutes) occasionally stall during processing or editing. Analytics depth is a recurring complaint; while basic view counts and engagement timelines are useful, the platform lacks finer filters like cohort segmentation, detailed drop-off patterns, or export options that don't require manual CSV scrubbing. Storage limits hit faster than some users expect on mid-tier plans. Support response times vary—some praise quick resolution, others report multi-day waits during critical windows. Audio and video quality inconsistencies surface occasionally, and folder-level permissions remain coarse for agencies managing client-specific workflows. These gaps rarely kill the tool for existing users, but they surface enough across 40+ reviews to warrant careful evaluation if your use case involves large teams, complex reporting, or long-form content.
★★★★★
Tuesday, November 18, 2025
“Five years of daily use, enterprise rollout, hundreds of teammates…”
Five years of daily use, enterprise rollout, hundreds of teammates onboarded, and the UI still feels like the same lightweight tool I fell in love with at the start. That is genuinely rare. The screen recording flow is fast, the webcam overlay positions exactly where I want it, and the video library is organized well enough that I can actually find something I recorded two years ago without digging through folders for twenty minutes. Rolling this out across a large organization sounds like it would be messy, but the admin controls made it manageable.
My one consistent frustration is the analytics side. I want to know who, specifically, watched a video, how far they got, and where they dropped off, and the data I can pull feels thinner than it should be for a platform at this price point. The engagement metrics exist, but they stop just short of useful. Still, the core experience is polished enough that I keep recommending it when colleagues ask what we use for async communication.
★★★★★
Monday, November 10, 2025
“The analytics surprised me most. Six months in, and I'm…”
The analytics surprised me most. Six months in, and I'm still genuinely impressed by how much visibility Loom gives you into something as simple as a recorded video. View counts, watch-through rates, who dropped off and when. For a small team trying to figure out whether async video is actually landing with clients, that data is genuinely useful, not decorative. I don't have to guess whether someone watched my product walkthrough or skimmed two minutes and gave up. I can see it. That changes how I script the next one.
The video library keeps everything tidy without much effort, and recording itself is quick to start. Customer support has been responsive on the one occasion I needed them. If I'm being honest, the analytics dashboard could surface a few more filters (sorting by engagement rate across a date range, for instance), but what's there already puts it ahead of anything else my four-person content team has tried. For the price, this feels like a fair deal.
★★★★★
Monday, February 13, 2023
“Loom is legit. It's made my life so much easier…”
Loom is legit. It's made my life so much easier when it comes to sharing my screen and communicating with my team. The interface is super simple to navigate and the tool is so intuitive that I didn't even need to read the instructions. Overall, Loom is a must-have for anyone who needs to quickly create and share screen recordings
★★★★★
Monday, February 13, 2023
“I tried Loom and found it to be a useful…”
I tried Loom and found it to be a useful tool for recording and sharing my screen. It has a user-friendly interface and requires no prior training. However, the video quality is not always consistent and there are occasional glitches in the audio. Additionally, some features are only available on the paid version. Overall, Loom is a decent option for quick and easy screen recordings, but it may not be the most reliable choice for more complex video projects.
★★★★★
Saturday, February 11, 2023
“Loom is a fantastic tool for quickly creating and sharing…”
Loom is a fantastic tool for quickly creating and sharing screen recordings. The interface is very intuitive and easy to use. I love how seamless it is to record and send a video to someone without having to download and attach large files. Loom has been a huge time-saver for me and has made collaboration with remote team members a breeze. Highly recommend giving it a try!
★★★★★
Wednesday, February 8, 2023
“Used Loom, has easy-to-use interface but some video/audio issues. Paid…”
Used Loom, has easy-to-use interface but some video/audio issues. Paid version has additional features. Overall, it's a decent option for quick screen recordings
★★★★★
Monday, February 6, 2023
“Tried Loom for screen recording and it's okay. Simple to…”
Tried Loom for screen recording and it's okay. Simple to use, but video can be spotty and audio has issues sometimes. Paid features are a bummer. Overall, it's an okay option for quick recordings, but not great for more complex projects.
★★★★★
Monday, January 30, 2023
“Used Loom for screen recording, it's easy and no training…”
Used Loom for screen recording, it's easy and no training required. Audio glitches and varying video quality can occur, and some features are only for paid version. Overall, it's an alright choice for simple recordings, but may not be reliable for more complex projects.
★★★★★
Sunday, January 15, 2023
“Just gave Loom a try and it definitely has some…”
Just gave Loom a try and it definitely has some pros and cons. On the plus side, it's easy to use and the screen sharing feature is smooth. However, the video quality could be better and I ran into a few bugs while using it. Overall, it's a useful tool for remote work or online meetings, but there's definitely room for improvement.
★★★★★
Wednesday, January 11, 2023
“Loom and it's a total game-changer. Makes sharing my screen…”
Loom and it's a total game-changer. Makes sharing my screen and communicating way easier. Super simple to use and I didn't even have to read any instructions