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About Malcolm!

Answer your customer’s frequent questions and create web journeys for common tasks. Malcolm! is powerful, simple to use, fast to implement & great value for money.

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd. For many years (since 2003) we’ve been designing, building and operating bespoke customer service focused systems for companies and organisations around the world.

We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their customers. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable.

It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better

And we’ve only just got started. There is a whole series of further Malcolm! features in development right now that we’ll be rolling out over the coming months and years.

The Malcolm! team is officially based in London, UK but we have team members across the UK, in the USA, Europe and Brazil. Above all we are passionate about making your customers love you! Feel free to get in touch with us anytime.

We look forward to working with you!

Malcolm! Product Details

Answer your customer’s frequent questions and create web journeys for common tasks. Malcolm! is powerful, simple to use, fast to implement & great value for money.

Malcolm! FAQ
Malcolm! FAQ is a powerful featured packed knowledge base which lets your customers self serve and quickly find the answer to their question.

Malcolm! Workflow
Turn your routine customer service tasks into web based forms quickly and effortlessly with Malcolm! Workflow. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

Malcolm! Support & Customer Service

Visit our dedicated help and support area here:

Countries Malcolm! Services Available In

Malcolm! works around the world, you can use us anywhere that has internet!

Malcolm! Pricing

Malcolm! is great value for money.
Our plans start from £30 plus VAT per month.

Full pricing information here:

We believe in clear pricing with no setup or hidden costs. Users on our micro and team plans enjoy a rolling monthly contract - you can cancel any time and take your data with you

We currently take payments in UK Pound Sterling. Payments in Euros and US Dollars are coming soon. We accept Visa, Mastercard or Paypal. Amex is coming soon.

Malcolm! Free Trial Information

Free 14 day trial - no card details needed.
Register here:

Malcolm! Key Features

  • Fast, powerful user search
  • Intelligent autocomplete/type ahead
  • Desktop, tablet and mobile responsive
  • Create complex web based forms
  • User ratings and feedback
  • Easy to use web based administration
  • WYSIWYG and markdown editors
  • Integrates w/ Dropbox, Mailchimp & more
  • Fully brandable, host own domain
  • Version Control, Scheduled Publishing

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This page was last updated 21 November 2018 01:58