Malcolm!

Malcolm!

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What is Malcolm!?

Answer your customer’s frequent questions and create web journeys for common tasks. Malcolm! is powerful, simple to use, fast to implement & great value for money.

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd. For many years (since 2003) we’ve been designing, building and operating bespoke customer service focused systems for companies and organisations around the world.

We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their customers. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable.

It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better

And we’ve only just got started. There is a whole series of further Malcolm! features in development right now that we’ll be rolling out over the coming months and years.

The Malcolm! team is officially based in London, UK but we have team members across the UK, in the USA, Europe and Brazil. Above all we are passionate about making your customers love you! Feel free to get in touch with us anytime.

We look forward to working with you!

Malcolm! Key Features

Fast, powerful user search

Intelligent autocomplete/type ahead

Desktop, tablet and mobile responsive

Create complex web based forms

User ratings and feedback

Easy to use web based administration

WYSIWYG and markdown editors

Integrates w/ Dropbox, Mailchimp & more

Fully brandable, host own domain

Version Control, Scheduled Publishing

What is Malcolm!?


Malcolm! Product Details

Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

User Workflows: Turn recurring tasks and procedures into Workflows. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

FAQs and Knowledge Base: Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Plus users can rate your answers helping you continually improve your content.

Widgets & Plugins: If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets and plugins.

Hub: If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.

Integrations: Connect Malcolm! with over 1,000 third party apps or services. You can also integrate with your own systems via Webhooks.

API: If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.

Manage & Analyse: Configure and monitor all user activity in MyMalcolm - our powerful and simple to use control panel and dashboard.


Malcolm! Support & Customer Service

Visit our dedicated help and support area here:
https://support.malcolm.support/


Countries Malcolm! Services Available In

Malcolm! works around the world, you can use us anywhere that has internet!


Malcolm! Pricing

Malcolm! is great value for money.
Our plans start from £30 plus VAT per month.

Full pricing information here:
https://malcolm.support/pricing

We believe in clear pricing with no setup or hidden costs. Users on our micro and team plans enjoy a rolling monthly contract - you can cancel any time and take your data with you

We currently take payments in UK Pound Sterling. Payments in Euros and US Dollars are coming soon. We accept Visa, Mastercard or Paypal. Amex is coming soon.


Malcolm! Free Trial Information

Free 14 day trial - no card details needed.
Register here: https://malcolm.support/register


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This page was last updated 21 November 2018 01:58