Meet Hugo

Meet Hugo

18 Reviews

What is Meet Hugo?

Use our sales intelligence & lead generation platform to take the legwork out of growing your business, and win more work. Start in under 2 minutes.

Serchen Index

40.89
23
Employees
4
Subscribers
N/A
Followers
78
Likes

What is Meet Hugo?


Meet Hugo Free Trial Information

We offer a demo of our platform - book a time with us to have a look round our demo account.


Meet Hugo Pricing

Our product costs $195 per month, or $1,399 per year (40% discount).

This gives you sales leads through every week.


Countries Meet Hugo Services Available In

We serve customers in 19 countries currently, in primarily English speaking markets.


Meet Hugo Support & Customer Service

We have a dedicated customer service team, ready to take your queries on our live chat.


Meet Hugo Product Details

We work with hundreds of B2B businesses around the world, with a high customer satisfaction rating. We love helping businesses grow, and see project being won from our platform every single day.


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Meet Hugo Reviews

3.4

Great!

18 Reviews

Last reviewed on
07 October 2020

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Monday, October 12, 2020

Verified Review

Inflexible punitive customer service approach that feels like it is out of the 1980's. Essentially, as I will describe below, my experience has been an epic fail in terms of customer service.

My experience is Meet Hugo agreed to anything to make the sale and thereafter dropped the ball. They didn't deliver on what they agreed and have taken no responsibility for it, but instead put all the responsibility on me, the customer.

My experience is once they have your money, that's all that matters to them. They have been completely inflexible in considering anything they may have done wrong, and made ti clear that under no circumstances do they want to refund you, regardless.

If you read more reviews you will see there is a very clear pattern to the experience of those unhappy with Meet Hugo, so it suggests it is company culture and policy and not just a rogue employee.

Here is the background and the details of my experience.

I was being approached by a number of similar platforms and was reluctant to sign up to any. The sales person at Meet Hugo was very persistent and we ended up having a few calls before I agreed to a trial.

The only reason I agreed to a 3 month trial was on the basis of what he (Kamal) told me. He said that each week there are inside intel deals which are actual live jobs with an agreed budget and each of these is ONLY sent to two businesses. This seemed worth a try. It turned out it wasn't true.

But that is not the main reason I would recommend you stay as far away from this company as you can.

There are many bad reviews for Meet Hugo and also many good reviews. For some companies the types of deals sent through may be useful but it is when there is a problem or when a company fails to deliver on it's agreements/promises and how they respond, that you really see what kind of company they are.

I agreed to trial the platform for 3 months and paid £309 plus VAT to do so. I said I would only do so if they agreed that IF I wanted to continue after that that they would ensure I could have a years access for the total price of £894 plus VAT which was the offer at the time less the £309 I had already paid, making the difference £585 plus VAT.

Kamal agreed to that and I agreed on that basis. Here are the exact words from his emails...

"That sounds perfect to me I’m more than happy to do that, to get started you just need to begin the sign up process on the website and on step 2 select quarterly subscription.

I’ll make note on our system to provide you with the discount at the end of the quarter. Consider this email as a formal confirmation you can have the annual at £894 - £309 after the 3 months if you wish to go forward on this plan."

KAMAL NEVER CONTACTED ME TO CHECK IF I WANTED TO CONTINUE. HE ALSO NEVER APPLIED THE DISCOUNT.

I WAS SIMPLY PUT ONTO A QUARTERLY ROLLING SUBSCRIPTION AT £309 PLUS VAT A QUARTER MEANING I HAD NOW PAID £618 PLUS VAT FOR 6 MONTHS WHEN THE AGREEMENT WAS THAT KAMAL WOULD MAKE SURE (REMEMBER HE SAID HE WOULD MAKE A NOTE TO DO IT) THE DISCOUNT WAS APPLIED (IF I WANTED TO CONTINUE) SO I WOULD BE PAYING £894 FOR 12 MONTHS, not £618 plus vat for 6 months.

HE NEVER CONTACTED ME TO CHECK IF I WANTED TO CONTINUE SO HE COULD APPLY THE DISCOUNT TO THE AGREED AMOUNT, WHICH YOU WOULD IMAGINE WOULD HAVE BEEN THE NORMAL THING TO DO IF YOU HAD SAID YOU WOULD MAKE A NOTE TO DO SO.

THIS APPEARS TO BE THEIR M.O., TAKE THE MONEY AND NEVER GIVE IT BACK, EVEN IF IT IS CLEAR THEY FAILED TO HONOUR THEIR SIDE OF THE DEAL.

Any company with a progressive customer service policy and culture would have immediately taken responsibility and not forcibly tried to tie a customer in to a service they have clearly expressed they do not want and where there is clear evidence that the company employee has failed to carry out what they agreed to do.

Becky, their customer service person refused to offer a refund and at no point offered an apology or to take any responsibility whatsoever for the clear failure of the company to honour what had been agreed. It has been a terrible experience. Be warned.

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1 of 1 people found this review helpful.
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Friday, September 11, 2020

Verified Review

I have tried Meethugo twice.

I loved the concept of MeetHugo but after poor 3mth trial (leads not on brief) I cancelled.

Then their salesperson came back to me and tell me that they have improved their ability to get their leads on target. So I subscribed once again. Sadly, leads were way off brief again. In fact, at least 90% of the leads were not what I asked for.

A massive disappointment!

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4 of 5 people found this review helpful.
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Thursday, July 30, 2020

Signed up with Meet Hugo after sales call and review of their site.
Once I signed up they said it would be beneficial to have a training call that would walk me through the platform to get the best ROI possible.
Scheduled 3 calls and they did not show up for any of them.
I cancelled my service becasue the leads were not leads but intel scrapped from social platforms that were not relevant and the individuals I did contact were not in the market for services.
I was told my account was cancelled but they charged my card anyway. It has been a month of back and forth and they are "still trying to sort it out".
Poor service. Poor customer service. Stay away.

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6 of 8 people found this review helpful.
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Friday, June 5, 2020

I pay around $1,500 a year for Meet Hugo, and the team send me 10-12 leads per week on a regular week. The ROI on that is crazy good. I'd spend more money with you guys if I could! Sold 3 website projects so far, and a whole host in the pipeline building up. Can't wait to see what you've got next...

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4 of 10 people found this review helpful.
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Monday, June 1, 2020

A dishonest company running a scam

Claims to be able to provide 40 leads a month, but will not take any responsibility if that cannot be done. We paid for 2 months and received less than half the 'average' leads (and even most of those were irrelevant or junk). We stopped payment and requested Meet Hugo to either provide the remaining leads or refund 50% of what we paid, both options we felt were very reasonable. Meet Hugo disregarded both and claimed they do not have a refund policy

We have now received a refund from our credit card provider by providing evidence of they mis-sold their services and ignored any attempts for a resolution

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10 of 11 people found this review helpful.
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Tuesday, May 26, 2020

Some great reviews beneath, all written on the 20th May, all positive. Interesting.

This company didn't provide leads for us, they provided speculative research. Admittedly that’s only for our sector, but I can only reflect my experience. We are an animation & motion design company. I signed up for 3 months due to an advert they sent me, conveniently at the height of Covid-19 panic. I spoke to their sales team and they had so much demand during this time they were having to recruit. Were they genuinely helping companies through the crisis I’d applaud that.

The advert stated there was a “project” with an estimated budget of £20k. I clicked through to the page attached here. Once I signed up I found out the company “may need” an animation. It wasn’t a project at all, but they had merely identified a company that didn't currently have one. They defend themselves by saying they provide “sales leads”, but if this is a lead then so is me suggesting Coca-Cola could do with a TV commercial.

You’d do as well to spend a day or two trawling Linkedin as this is pretty much all they do. I managed to get half my money back having chased the owner through Linkedin.

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9 of 10 people found this review helpful.
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Wednesday, May 20, 2020

Great service - I received a good flow of leads, and found that most prospects were engaged and open to hearing about working with us. For the price, a great service.

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3 of 9 people found this review helpful.
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Wednesday, May 20, 2020

I started using Meet Hugo about 2 months ago. I've received a solid 5-6 leads per week, have made 2 sales and think the system is really good. I think the only reason you wouldn't succeed with it is if you aren't very good at selling, as you still need to sell to the prospects and showcase what you do well.

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2 of 7 people found this review helpful.
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Wednesday, May 20, 2020

Great company with a strong product- I was unsure having used companies like Bark before, but signed up and received quality leads for my niche within a day. All of them were relevant to my area and a few were insanely lucrative contracts for projects I wouldn’t have found out about otherwise. The platform is being improved upon regularly and they’re very receptive to feedback, with the sales team showing a high level of support and guidance when I needed it.

0 of 4 people found this review helpful.
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Wednesday, May 20, 2020

We had been struggling to find new leads that was not from word of mouth. A big area we wanted to move into was tenders, but we found them always hard to find. Then we found Meet Hugo who was able to find us some opportunities we would have never found and we actually won our first Tender from an opportunity they gave us, It’s already paid for itself!

0 of 3 people found this review helpful.
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