Response from Meet Hugo:
19 July 2021 at 06:26
Your review here is somewhat misleading!
Firstly, all of our accounts are set on a rolling subscription basis which is clearly visible on our website, within our terms and conditions and on our platform prior to signing up with us. In addition, having reviewed the correspondence from our sales rep, it was made apparent you would be 'subscribed' to our platform with ongoing payments being taken every 3 months until you cancelled your subscription (should you wish to review this correspondence yourself please refer to the email sent 30/3/21 00:56 GMT clarifying this).
During your time with us you have received a variety of all opportunity types, all of which match the search criteria you provided. Unfortunately as you have not utilised the feedback feature, nor responded to the attempts made by our Customer Success Manager to reach out to you, we were unaware that you were unhappy with the opportunities being provided.
Just to clarify, at no point did our Customer Success Manager refuse to help you cancel your subscription. In fact, we have suggested on a number of occasions it would be beneficial to arrange a call with you to ensure you get the most out of our platform.
Should you require any further assistance please do not hesitate to contact your Customer Success Manager who will be happy - as previously advised - to assist you.