Miuros
What is Miuros?
Miuros is a software company based in Lyon, France, that specializes in customer service analytics. Founded in 2016, Miuros uses artificial intelligence to turn customer service data into actionable insights. The company offers a performance platform that includes AI-powered analytics, automation, and quality assurance solutions. This platform aims to enhance the experiences of both customers and agents by streamlining operations and providing valuable insights for informed decision-making. Miuros has collaborated with notable clients such as Wise, Deezer, Freenow, GetYourGuide, and Trade Republic, helping them improve their customer service operations. The company was acquired by Dixa in March 2022, which supports Dixas expansion into AI-driven customer service solutions. Prior to the acquisition, Miuros reported a revenue of approximately 4 million and employed around 15 people.
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