NameCheap.com

NameCheap.com

3 Reviews

What is NameCheap.com?

History & Overview
Namecheap is an ICANN-accredited domain registrar and technology company founded in 2000 by CEO Richard Kirkendall. It is one of the fastest-growing American companies according to the 2018 Inc. 5000. Celebrating nearly two decades ​of​ ​providing​ ​unparalleled levels​ ​of​ ​service,​ ​security,​ ​and​ ​support,​ ​Namecheap​ ​has​ ​been​ ​steadfast​ ​in​ ​customer​ ​satisfaction. With over 10 million domains under management, Namecheap is among the top domain registrars and web hosting providers in the world.

We offer a full selection of popular and unique domains, along with fully featured hosting packages, SSL security certificates, WhoisGuard privacy protection, and more–all at some of the lowest prices in the industry.

People Are The Reason
The Internet is built on computers and servers, but there's no net without people–people like you and people like us. In today’s global market, having an online presence isn't just a nice thing to have, it's a necessity. We at Namecheap think it’s a basic right.

That’s why we’ve made it our mission to provide affordable access to domains, along with the products and services that can help you make your mark online.

The Internet isn't just for people who write code or build server hardware. It’s for you and your ideas, big and small. We look forward to helping you get those ideas online and out to the world.

The Namecheap Mission
Namecheap offers the latest in high-quality domain and hosting products at the most competitive prices in the business. We work every day to provide unparalleled levels of service, security, and support. We won’t bother you with unwanted upselling or aggressive advertising. Our goal is to be honest, straightforward, friendly, and helpful. It’s that simple.

Serchen Index

88.67
873
Employees
3
Reviews
121K
Followers
139K
Likes

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NameCheap.com Reviews

2.3

Good!

3 Reviews

Last reviewed on
12 December 2019

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Friday, December 13, 2019

Avoid this company, period. Yes, the customer support staff is very friendly but you'll spend hours trying to resolve problem after problem with them - when you shouldn't have to deal with them in the first place. I purchased one domain with no problem and figured I could trust this company. I then purchased three domains, submitted the necessary paperwork and waited... I was then told two days later that the domains were never actually available and that the registrations were cancelled. Although refunds "appear" to have been issued, it will be at least 3-5 days before funds actually show up in my account(s), so who knows; regardless, I have no access to those funds until then. I should have known better but I still proceeded to buy yet another domain from Namecheap... and less than 12 hours later I received another notification that this time the registration was cancelled because sorry, they got the price wrong and I would have to contact them to find out the real price... are you kidding?

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Thursday, December 12, 2019

The whole incident illustrated:

1. How poor at communication your team is.
2. How broken your backend systems are

Your system clearly showed a domain as available for registration, so I attempted to do so. For over 24 hours it sat in processing - despite having successfully billed my credit card. I reached out trying to get clarification, and got no response.

The registration then was canceled, but without any explanation or contact from you. Not knowing why, I simply registered again. This second registration was then canceled. I finally was able to get in contact with someone, but they seemed more concerned with explaining why this happened than empathizing with how poor of a customer experience this is.

I understand that you cannot sell a domain that is not available. I get that. But, what I do NOT get is why your system seems to not have any idea what domains are available or not. This leaves me with zero confidence that even something as simple as renewing my existing domains will not fail for inexplicable reasons.

What I also don't understand is why your support staff is unable to communicate in both a timely and effective fashion. A canceled registration should have been accompanied by an explanation. In this case I already had an open support ticket with you for 24 hours by this point - you could have responded to that? Then, when I finally was able to get a customer "service" person on a chat, he seemed to not realize just how horrible of a user experience this whole system was. I do not have these problems with other registrars that I use, and I've owned MANY domain names over the past two decades - so it's not like I'm inexperienced in registering domains.

I will be transferring my domains away from you over the next 12 months in direct response to this CSR’s poor communication skills.

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Monday, November 18, 2019

I had stellar plan to host my web site. My web site have over 1000 visitors daily and didnt have any trouble.

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