names.co.uk
★★★★★ 2.0 · 61 Reviews
What is names.co.uk?
names.co.uk (formerly known as Namesco) is a leading British internet services provider that offers online solutions for SMEs and individuals. It specialises in domain name registration, web hosting, email hosting, website builders, ecommerce applications and dedicated servers. Recent additions to its product range include an online booking tool, as well as a digital compliance and accessibility solution. It is notable for offering free .co.uk and .uk domains, as well as a UK-based support team. Since 2019 names.co.uk has been the principal UK brand of team.blue, a European group of technology companies that helps entrepreneurs and established businesses achieve their online ambitions. Collectively, the group operates across 22 countries, manages over 5 million domains and has more than 3 million customers. Products and services Domain names: As a British domain registrar, names.co.uk specialises in UK-specific domain extensions, such as .co.uk, .uk and .org.uk. These are often available to register for one year free of charge on their website. It can also register any other type of domain extension, including .com, with many of them being available on multi-year billing terms. Email hosting: names.co.uk offers a number of choices for email hosting, ranging from a single mailbox for a small business, through to multi-user packages for large corporations. All of them offer unlimited email addresses and the ability to view emails either via a mail client or an online Webmail interface. Web hosting: A range of options are available for those looking to host their own website. These include WordPress (both Managed and Unmanaged), WooCommerce and WePanel, as well as options for resellers. Dedicated servers: For larger businesses or more high-end use cases, names.co.,uk also offers dedicated and VPS servers. These are all hosted in the company’s 50,000 square foot datacentre in the heart of the Thames Valley. AI website builder: Aimed primarily at sole traders and small businesses, the company’s website builder software allows the simple creation of a basic website. An AI wizard can automatically choose a suitable pre-created template based on the needs of the user. Automatic generation of written content is also available from a few simple prompts. Online booking: In 2025 names.co.uk partnered with SimplyBook.me, another team.blue brand, to offer their online booking tool. This allows service providers to easily add appointment scheduling functionality to their existing website or social channels. It also comes with a smartphone app that can be used to manage bookings, as well as receive them. Compliance & accessibility: Another recent addition, from fellow team.blue brands Iubenda and AccessiWay, includes a complete digital compliance tool. This can generate various legal policies for website owners. As well as cookie and privacy policies, it also offers an accessibility tool for disabled users, helping business owners meet their responsibilities under the European Accessibility Act.
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names.co.uk Reviews (61)
- ★★★★★13
- ★★★★★2
- ★★★★★2
- ★★★★★2
- ★★★★★42
Review Summary
Generated using AI from real user reviews
Names.co.uk receives overwhelmingly negative reviews, with serious issues around customer service, billing practices, and service reliability dominating complaints.
Users consistently report unresponsive support, with wait times exceeding an hour on phone lines and support tickets going unanswered for days or closing without resolution. Multiple reviewers describe being charged unexpectedly for auto-renewals they disabled, domain renewals on expired cards, and renewal fees that spike dramatically after initial registration. Several users highlight unfair transfer and admin fees (£10–£12 to move domains away), with complaints that these charges are not transparent upfront. Email and hosting outages appear regularly across reviews, with some users reporting service down for 12+ hours, directly costing them business.
A small cluster of five-star reviews praise individual staff members by name—particularly an account manager called Jordan—and note good long-term relationships with the company. These positive reviews stand in stark contrast to the volume of criticism and suggest experience varies sharply depending on who handles an account.
Beyond service failures, reviewers report unclear billing, mysterious charges, confiscation of contact details sold to third parties, and an outdated control panel that makes self-service difficult. The company's acquisition of legacy services (UKServers, Freeparking, Demon email) appears to have introduced fresh complaints about lost functionality and forced migrations. Several users describe the company as deliberately predatory or fraudulent.
★★★★★
Monday, November 4, 2019
“I set the Autotenew to no yet they still charged…”
I set the Autotenew to no yet they still charged me. Do a basic net search and you’ll find the same. Their not a nice company and should be avoided.
★★★★★
Wednesday, October 2, 2019
“Joined up, great, then got offered for free a .uk…”
Joined up, great, then got offered for free a .uk version of the domain I had purchased. Since you cannot say no you get it for free for two years and then they ask you if you still want it, I went and selected no and they still subscribed me to purchase the domain for 3 years. I did not need the .uk domain and did not use it and they have conned me out of money for a subscription I selected to not autorenew. Do yourself a favour and go elsewhere. Their customer service insisted it was my fault and would not listen to me or respond. Big thumbs down. Conned.
★★★★★
Wednesday, September 25, 2019
“AWFUL Company. sat on the phone for an hour -…”
AWFUL Company. sat on the phone for an hour - still waiting on line as i type this. WHAT A SHOWER.
★★★★★
Friday, September 13, 2019
“Awful! Haven’t been able to edit my site for many…”
Awful! Haven’t been able to edit my site for many months. Tried upgrading, not happening. Nothing on their website seems to work, can’t even view templates without error msg. Tried to look at something else, error msg. They won’t respond to my many emails and as for trying to get through to them on the phone! ?? same old msg, we are experiencing high call volumes, please raise a ticket! Yep, done that, still no contact! I’m now looking for another hosting platform, that works, communicates and doesn’t just keep flashing up the £ signs. Yeah right, if you think I’m paying for a service I can’t use, jog on!
★★★★★
Monday, August 26, 2019
★★★★★
Monday, August 19, 2019
“Who charges £10 to transfer a domain! Complete rip off!”
Who charges £10 to transfer a domain! Complete rip off!
★★★★★
Saturday, June 22, 2019
“Jordan Henderson was absolutely brilliant! I have never received such…”
Jordan Henderson was absolutely brilliant! I have never received such great customer service from a website company . I was ringing to obtain more email addresses ,not only did he save me tons of money ,he also was able to advice me on a separate technical issue . If you are able to read this Jordan, Kinldy pass my regards to your manager ,as you went out of your way and beyond to assist me . Thanks for taking your time and not making me feel rushed when asking so many questions . Keep up the great work ! ??
★★★★★
Friday, June 21, 2019
“Great company. Everything we do goes straight in but for…”
Great company. Everything we do goes straight in but for the occasional problem it has been resolved with great customer services especially Jordan
★★★★★
Wednesday, June 19, 2019
“Best hosting company I have ever used, and we have…”
Best hosting company I have ever used, and we have tied a few, have been with them for 10 years, the team know our business, and actively help us to grow with their expertise and knowledge. Support is second to none! I would (and do) recommend them to anyone!
★★★★★
Wednesday, June 19, 2019
“We cannot rate Namesco highly enough. We have always received…”
We cannot rate Namesco highly enough. We have always received great service from the team and in particular, our Account Manager, Jordan. Any technical queries are dealt with rapidly and we can contact Jordan directly for assistance and always get a prompt reply. Any issues we've experienced have been more often down to our own lack of knowledge rather than anything to do with Namesco. Namesco's prices are also much better than the hosting company we used previously which is one of the reasons that prompted our move to them, along with the fact that Namesco was ahead of the curve in rolling out new software for improved websites. The sites we can build using their latest website builder are so professional and look great, we experience no downtime and the options offered are fantastic. Namesco has obviously listened to its users and incorporated as many widgets and facilities as possible into this new builder - we really can't praise it highly enough. As far as we're concerned, we've found Namesco to be reliable, ahead of the curve on software upgrades, with highly competitive pricing and a great team to work with.
