What is Netregistry?
Netregistry has grown since 1997 to become one of Australia’s largest web hosts and domain providers, servicing over 500,000 local businesses. Our round the clock technical team ensures we can offer highly competitive and innovative hosting services. Netregistry was the first to launch a cloud clustered hosting infrastructure in Australia way back in 1999 and continues to lead the industry with innovation and expertise. You needn’t worry about your critical campaign application going down at the worst moment. Our smooth scaling, high burst server clusters ensure your clients’ website traffic can go from 1 to 1 million hits in a heartbeat without advance warning. You should be free to focus on creative and campaigns, not on bandwidth and technical specifications. That is why Netregistry offers 24 hour support additional resources and education programs for the unskilled to help everyone get the most out of their digital strategies. This is why Netregistry is Australia’s most trusted online provider.
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Netregistry Reviews (17)
- ★★★★★4
- ★★★★★1
- ★★★★★1
- ★★★★★1
- ★★★★★10
Review Summary
Generated using AI from real user reviews
Netregistry has a sharply divided user base — the majority report severe, recurring problems, while a small minority express strong satisfaction. Most complaints centre on chronic technical failures: email outages, slow servers, website downtime, and unresponsive support. Users describe being passed between departments without resolution, long wait times (5+ days reported), and support staff dismissing issues as customer-side problems. Several mention lost backups, account lockouts, and billing disputes. A few users also criticise slow site-creation timelines and expensive pricing relative to service quality.
The minority of satisfied customers (4 out of 17 reviews) praise reliable hosting, reasonable pricing, and knowledgeable support staff—particularly naming individuals like Rachel Deegan. These reviewers describe helpful, patient service and appreciate the Australian-based support availability.
The weight of evidence strongly favours the negative accounts. Users describe years of service deterioration, locked-in annual contracts they regret, and active migration away from the platform. The tone across most reviews is frustrated and advising others to avoid the provider entirely.
★★★★★
Wednesday, July 17, 2013
Oztapestry.com“We use to host with Netregistry. Extremely slow server. Overloaded,…”
We use to host with Netregistry. Extremely slow server. Overloaded, mysql server continuously had issues which they didn't count as downtime. We would give -5
★★★★★
Tuesday, April 2, 2013
STP Photography“There is no support my web site is constantly down.…”
There is no support my web site is constantly down. Customer support is pathetic, it is beyond belief how useless the people working there are. There is no way to speak to them they don't answer e mails. Avoid them, don't say you were not warned.
★★★★★
Saturday, May 5, 2012
Pelican Rest Boutique B&B“I've used Netregistry for many years and have been generally…”
I've used Netregistry for many years and have been generally happy with their service. Highly recommended - well trained agents and reasonable pricing.
★★★★★
Tuesday, March 6, 2012
Aventura3 Pty Ltd“I started my own business about 9 months ago and…”
I started my own business about 9 months ago and I have had my web site and e-mail hosted by NetRegistry from the beginning. I chose them because they offered these two services plus domain name registration, and their template-based approach to web site creation appealed to me. I have worked on the creation of web sites in the past and the template approach represented to me a suitable blend of professional design, flexibility to change the design to the extent that I needed it, easy ongoing updates of the copy, and value for money.
I have been very happy with the support that I have received from NetRegistry, particularly from Rachel Deegan who managed the creation of my web site and some subsequent minor updates. She has always explained clearly the processes they follow %u2013 which was important to me as I wanted to understand these fully %u2013 and given me accurate estimates of the time/cost of the initial site creation and subsequent changes. I have also had good service from the Tech Support group on the handful of occasions I have needed to contact them. I have also found their online help pages very informative.
I recommend NetRegistry to other small business owners who want a cost-effective and professional-looking web site that is easy to update.
★★★★★
Monday, February 20, 2012
www.auctionconveyancing.com“I've used NetRegistry for the past two years to great…”
I've used NetRegistry for the past two years to great satisfaction. Their excellent customer support, incredible hosting services and intuitive design team have all helped in boosting my sites web presence and daily visits. I greatly recommend NetRegistry to anyone interested in running a successful website and would like to especially thank Rachel Deegan and Angelina Potapova for their excellent support in all matters with my website. A great service!
★★★★★
Monday, February 6, 2012
Ripley“I found Netregistry's pricing to be reasonable and their support…”
I found Netregistry's pricing to be reasonable and their support is excellent. Not often you find a completely faultless tehcnology service provider. I've called for help in the middle of the night on a wekend and I always get a knowledgeable Australian based agent who has walked me through the solution courteously and efficiently. 10/10
★★★★★
Sunday, February 5, 2012
Joseph's Custom T's“Netregistry although a little bit more expensive provide a reliable…”
Netregistry although a little bit more expensive provide a reliable service for my business. I'm happy to pay a little extra for the support...
I don't call them often, but knowing that I can call any time of day or night gives makes it a lot safer as my business relies on my website.