nGUVU

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nGUVU

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About nGUVU

We Love Happy Agents!

We create a positive, motivated, and engaged contact center workforce.

nGUVU solutions boost agent performance by leveraging social media, game mechanics and employee engagement concepts to build intrinsic motivation and influence behavior.

Using the power of your existing data to drive Machine Learning-based predictive analytics, we also ensure that contact center managers can predict and prevent attrition and absenteeism, as well as increase job performance and maximize peak productivity.

nGUVU Key Features

  • Workforce Optimization
  • Gamification
  • Manager Overview
  • SPARKS
  • Contests
  • Quizzes
  • Challenges
  • Cheers!
  • Agent Avatar
  • Leaderboard

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This page was last updated 07 September 2017 09:55