What is Nobelbiz?
NobelBiz, Inc. is a one-stop shop for contact center software and technology. The following is a breakdown of their most valued services.
NobelBiz OMNI+ is a complete omnichannel contact center solution, capable of handling the following communication channels under a single interface:
- Facebook Messenger
- & a more channels added every day!
The reporting and supervisor tools allow OMNI+ users to intelligently coordinate agents, prioritize specific channels for specific agents, depending on the agent’s strong points. Agents and supervisors can also manually add internal tasks to an agent’s queue and set its priority above inbound and outbound channels.
Completely Remote Capabilities
The NobelBiz OMNI+ Platform was designed with complete remote capabilities in mind. As such, the system requirements are:
- A computer
- A web browser
- A good internet connection
Headphones are optional. The large amount of communication channels means agents can handle text-based tasks before they receive headphones.
NobelBiz OMNI+ successfully integrates with the following tools and platforms:
- Microsoft Dynamics 365
- Service Desk Plus
NobelBiz also offers carrier services for contact centers. The World Class Voice service represents a carrier-of-carriers network that’s unique in the industry. The worldwide network is a true carrier (non-referral) that dictates its own line quality by leveraging top tier traffic from its network of carriers.
The innovative approach to contact center carriers is designed with excessive redundancies, purpose-built for no line interruptions and no call drops.
NobelBiz also provides Local Caller ID Management with the patented LOCALTOUCH® product and a Trusted Caller ID solution, all delivered to the customers of their World-Class Voice network.