Noble Systems

Noble Systems

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What is Noble Systems?

Noble Systems Corporation (NSC) was started as a technical-communications company built around a solid foundation of call centre management experience. A pioneer within the industry, founder James K. Noble, Jr. utilised early predictive dialling software in the operation of his own call centres. Realising the benefits of automating the calling process, Mr. Noble began to focus on ways to improve the technologies. Seeking a balance between functionality, flexibility and affordability, he assembled a team of experienced call centre professionals. Their working knowledge of the industry was the force behind the creation of an innovative system. In 1985, their efforts were rewarded with the design and development of a superior predictive dialler and the Noble® solution was born.

Recognising the need for advanced call automation among his colleagues, Mr. Noble began selling the system to others in the industry. Noble Systems Corporation was officially formed in 1989 to further the distribution and support of the Noble suite. The company hit the ground running, supplying the call centre industry with a revolutionary and proven product and an experienced support team.

Noble Systems has been growing ever since, with a focus on identifying new technologies and new applications to improve the management and efficiency of customer contacts, and providing its clients with these new tools to help them take advantage of new opportunities. Our clients help drive innovation by submitting feature requests and considerations, which our system specialists incorporate into the system, emerging with a more useful and productive product. Call centre partners and an in-house team serve as a corporate testing ground for new enhancements; comprehensive testing in this live environment allows us to observe how products respond when applied to the rigors of an active program, before they are distributed to the wider client base.

Along the way, Noble has expanded its offerings and strengthened its market presence and intellectual properties with the addition of complementary brands and products from companies that share Noble’s core market strengths and corporate philosophies on innovation, people and service. These acquisitions have helped Noble Systems advance its commitment to providing the best in leading-edge contact centre solutions for both Enterprise and SMB organizations.

Today, Noble Systems is a global leader in the customer communications industry, providing the world's best 'total solution value’ in Contact Centre, Workforce Management, and Analytics technologies. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes, helping them convert their call centres into true profit centres. Through our premise, cloud, and innovative premise/cloud hybrid environments, Noble Systems currently serves as the technology vendor of choice for tens of thousands of agents at client sites around the world, powering millions of customer contacts each day. The worldwide Noble Systems network is headquartered in Atlanta, Georgia, and has more than 500 employees, including regional and international offices to serve the North American, APAC, LATAM and EMEA regions.

Serchen Index

63.00
493
Employees
182
Subscribers
613
Followers
714
Likes

Noble Systems Key Features

Contact Center Solutions

Gamification

Predictive Dialing

Agent Desktop & Workflow Development

Skills-based, Multi-Channel Routing

Quality Monitoring & Reporting

Resource Management

Advanced Campaign Management

Automated Decisioning

Speech Analytics

What is Noble Systems?


Noble Systems Product Details

Noble Systems Corporation (NSC) is a global leader in the customer communications industry, providing the world's best 'total solution' value in Contact Centre, Workforce Management, and Analytics technologies. Noble Systems specializes in flexible contact centre software and hardware that is tailored to meet each client’s unique business needs. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes, from enterprise organisations to small and mid-sized businesses. Our Premise (CPE), Cloud (CaaS), and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended omnichannel processing, compliance, recording and monitoring, IVR, messaging, interaction analytics, campaign strategy and decisioning, compliance, workforce engagement, and gamification.


Noble Systems Support & Customer Service

Noble Systems provides a multi-tiered approach to our Select Noble Users Group (SNUG). SNUG is designed to enhance the client’s investment in the Noble Systems contact centre management solution. SNUG brings a variety of benefits to its members, including programs and events focused on building the relationship between Noble Systems and its clients. Membership in SNUG is included in Noble Systems’ annual support and maintenance plans, and includes Noble’s clients worldwide.

In March of 2003, Noble Systems introduced the Select Noble Advisory Panel (SNAP). SNAP is made up of users from a variety of industries, including collections, customer service, event management, fundraising, media, BPOs, telemarketing, and telecommunications companies. The membership represents large and small organisations, to accurately reflect the needs of Noble’s client base. The purpose of the advisory panel is to help Noble Systems gain a better understanding of its customers’ day-to-day operations in order to improve its product and service delivery.

Each year, Noble Systems hosts an annual SNUG Conference. SNAP plays an active role in working with Noble Systems to develop the content and structure for the SNUG Conference.

Noble Systems also launched www.nobleusersgroup.com. An initiative of the SNAP group, the website offers Noble support customers the opportunity to receive peer-to-peer support on interactive discussion boards, download product updates, participate in special web events, access training materials, and contact members of the SNAP. Visitors to the site must be registered and authenticated as Noble users before they can access the message boards, product information, or participate in special events.


Noble Systems Free Trial Information

You can request a free demo. Once you submit a request, one of our experts will reach out to you for a brief conversation about your business and needs. We’ll use this information to design a demo that includes the right products and services for your particular situation.

Our Experts Specialize In:

  • Improving Contact Effectiveness
  • Increasing Operational Efficiency
  • Solving Compliance and Security Issues
  • Deploying Quality Control Solutions

Countries Noble Systems Services Available In

Noble Systems is the technology vendor of choice for outbound, inbound and blended applications at 2,000+ client sites worldwide, and is deployed on tens of thousands of stations to manage millions of customer contacts each day at leading financial institutions and financial services organizations, collection agencies and service bureaus, cable & media companies, retailers, healthcare providers, utilities, inbound service organizations, and more. The comprehensive Noble solutions enable enhanced customer interaction, giving companies the ability to increase and control the quantity and quality of their client communications tactics.

Noble Systems has installed our solutions on tens of thousands of agent desktops at 2,000+ client sites around the world.


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