Leave CRM aside for a minute, this is an utterly clever bit of software. It's real power, for me, is that it always seems to present the button you need next, first class UI. As a CRM, it cuts straight to the chase and is 100% focused on what you are going to do with a contact next, and when. And if you don't keep up, it is easy to reschedule, but it sits in your periphery until you deal with it. Super powerful. Thank you.