OnviSource

OnviSource

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What is OnviSource?

OnviSource was founded in 2004 and has experienced consistent growth and profitability. It has a well-established and active customer base with over 1,100 installations in a broad range of industries, such as contact centers, federal-state-local government agencies, financial/banking, debt management, energy/utility, healthcare, answering services, hospitals, emergency/dispatch services, public safety, automobile, telecom, transportation, retail, business/commercial/residential services, IT and construction.

The Company has placed significant emphasis on customer satisfaction and loyalty, offering special “customer lifecycle assistance services”, resulting in a growing and stable customer base with a high rate of repeat business and customer satisfaction. Our solutions are supported by unique and customer-focused programs designed to assist customers’ operational and financial requirements.

OnviSource headquarters are located in Plano, Texas (North Dallas area), with an operation center in Enid, Oklahoma. The Company’s customer service and data centers are distributed between the two locations to offer redundancy and rapid disaster recovery.

Serchen Index

29.00
64
Employees
0
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OnviSource Key Features

Intelligent Automation Solutions

Multichannel Analytics

Sentiment Analysis

Advanced Transcription

On Premise, Cloud or Managed Services

What is OnviSource?


OnviSource Free Trial Information

In many cases, a free consultation and proof of concept is an option to make sure you have nothing to lose, but you'll gain a great deal of insight into your own operation.


OnviSource Pricing

We offer our Intellecta™ Customer Engagement-as-a-Service (CaaS) with intelligently automated solutions.

  • Automated Quality Assurance and Compliance Management for 100% of Customer Interactions
  • First Call Resolution Improvement
  • Multichannel Customer Engagement Analytics
  • Trend and Sentiment Analysis
  • Advanced Transcription

Intellecta customer engagement solutions offer real capabilities, affordability, ease-of-use, and maximum flexibility.

7 Convenient, Affordable Delivery Models:

  • Software-as-a-Service (SaaS) and Cloud-based Service (on-premise software options are available)
  • Pay-as-You-Use
  • Less than Pennies-per-Minute
  • No contract obligation after the first 3 months
  • Free consultation to assure it works for your operation
  • Free Proof-of-Concept (POC) to prove it to you
  • Free Assistance for the first 30 days of use

Countries OnviSource Services Available In

OnviSource provides solutions in the United States, Canada and Mexico.


OnviSource Support & Customer Service

OnviSource offers an Advantage Program for support far beyond technical services.

The Advantage Program assists in justifying and selecting the right solution, implementing it the right way, making it work specifically for each customer, and we continue working to support their future requirements.

OnviSource guides clients with a complete knowledge exchange. It helps them learn and understand the benefits of cost-effectively optimizing, automating and unifying their customer interactions, transactions and processes performed in their contact centers, back offices and IT organizations, into easy-to-administer solutions. ​ It Works Like This... OnviSource helps analyze specific needs plus the root causes, select the solution, justify it, and implement it to properly work for each unique situation. The program can use a client’s own data, processes and methodologies. If necessary, OnviSource will even provide free pilot programs for clients to further understand the solution in their actual environment.


OnviSource Product Details

OnviSource has been recognized and ranked by leading industry analysts, such as DMG Consulting (Top Contender) and Ventana Research (Hot Vendor).

We offer software solutions or cloud services that deliver intelligence and automation to a broad range of critical functions in contact centers and back offices, while empowering users to effectively manage the customer experience.

5 Main Product Solution Categories:

  • Customer Experience
  • Workforce Optimization
  • Call Center Applications / Teleservices
  • Robotic Process Automation
  • Cloud & Managed Services

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