What is OptiOp?

OptiOp streamlines and improves the quality management process, particularly for call or contact centres; it reduces the time and effort needed to evaluate, provide feedback on, track and manage action items for and report on the quality and compliance outputs of your employees. You'll get standard and customised reporting at the touch of a button, allowing you to focus your training costs where they will be most beneficial. Reduce the risk posed by operating your quality and customer service excellence program in spreadsheets - you no longer need to worry about key employees leaving or being unable to figure out cryptic formulae in your evaluation forms - Optiop brings a systematic process to your quality delivery. Monitor how well your employees are complying with financial and data protection items - be alerted instantly. Give feedback in a consistent structured way and have your evaluators calibrate regularly - you can know how aligned your people are in evaluating performance against the desired behaviours. Increase employee engagement - all users can self-serve and run their own reports. Everyone is clear what is expected of them, and they know how well they are doing against those measures. Track and manage actions arising from regular feedback sessions and view how your business is doing from any angle. An engaged, well-trained team that knows where their strengths lie, based on facts, will be positioned perfectly to deliver the customer service that will differentiate you from your competitors - retain customers, upsell with confidence with a demonstrable quality program and watch your business grow.

Serchen Index

16.00
1
Employee
0
Reviews
N/A
Followers
N/A
Likes

OptiOp Alternatives

Interfacing

Interfacing

Quality Management

200

332

562

5,044
Harmonic Inc

Harmonic Inc

Quality Management

1,251

1,570

5,825

10K
TraceGains

TraceGains

Quality Management

85

N/A

2,613

9,529
ComplianceQuest

ComplianceQuest

Quality Management

84

N/A

119

469
Intellect

Intellect

Quality Management

40

N/A

4,104

4,949
Sparta Systems

Sparta Systems

Quality Management

300

316

1,012

545
GlobalVision

GlobalVision

Quality Management

277

243

911

24K
Ideagen

Ideagen

Quality Management

443

702

1,949

647
Kratos Defense & Security Solutions

Kratos Defense & S..

Quality Management

1,479

252

2,509

N/A

OptiOp Reviews

0.0

Not Rated.

What do you think?

Help other software buyers make informed decisions.

Write a review

Be the first to review OptiOp!

It looks like OptiOp hasn’t been reviewed yet. If you are a customer of theirs or have used their services in the past, why don’t you be the first to leave a review and tell other visitors about your experience?

Write a review
Load More Results