Hey Oryon! I'm impressed about an exceptional member of your team, who I only know as Alan. I encountered him over chat support today. My website's security was compromised, along with a host of PHP errors and other bugs. He's gone above and beyond the call of duty in assisting me with these issues. Alan has continued to maintain email communications with me even after our conversation was over, and provided me with updates on the changing situation. Judging by our conversation, Alan has showed initiative, professionalism and resourcefulness. I've had the best experience with him.